Automotive Service Specialist

1 day ago


Newark, California, United States O'Reilly Auto Parts Full time

Job Summary:

O'Reilly Auto Parts is seeking a highly skilled Automotive Service Specialist to join our team. As a key member of our installer counter, you will be responsible for providing exceptional service to professional customers, ensuring accurate and timely order deliveries, and overseeing the daily activities of delivery specialists.

Key Responsibilities:

  • Develop and maintain sales relationships with installers and professional customers.
  • Take customer orders over the phone and online, invoice customer orders, and direct efforts to accurately pick and stage parts for delivery.
  • Route delivery specialists to ensure customers receive their orders in a consistent and timely manner.
  • Ensure delivery vehicles are serviced and maintained according to company standards.
  • Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
  • Audit customer returns for warranty abuse and make sure all returns are tagged/labeled correctly.
  • Assist on front counter and retail counter as needed, and help with backroom duties, such as auto-load, returns, stock, etc.
  • Assist with customer labor claims, making sure they are processed quickly and efficiently.

Requirements:

  • Strong background in mechanics.
  • Above average communication skills.
  • Hands-on knowledge of automotive repairs (desired).
  • ASE Certification (desired).

Total Compensation Package:

O'Reilly Auto Parts offers a competitive total compensation package, including:

  • Competitive wages and paid time off.
  • Stock purchase plan and 401(k) with employer contributions starting day one.
  • Medical, dental, and vision insurance with optional flexible spending account (FSA).
  • Team member health/wellbeing programs.
  • Tuition educational assistance programs.
  • Opportunities for career growth.

O'Reilly Auto Parts is an equal opportunity employer and administers hiring decisions without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.



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