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Front Office Manager

2 months ago


Washington, United States Four Seasons Hotels Ltd Full time
About the Role

We are seeking a highly skilled and experienced Front Office Manager to join our team at Four Seasons Hotel Washington, DC. As a key member of our hotel operations team, you will be responsible for overseeing the smooth and efficient operation of the Front Office, Telephone, Guest Services, Guest Relations, and Concierge Departments.

Key Responsibilities
  • Manage the registration and cashiering processes to ensure a warm and memorable experience for all guests.
  • Lead a team of Department Heads, Assistant Managers, and Front Office staff to ensure clear communication and prompt resolution of any guest concerns, requests, or special requirements.
  • Review daily arrivals, VIPs, special requests, group needs, and room assignments, coordinating with the Housekeeping Department to meet guest expectations.
  • Collaborate with the Director of Revenue and Reservations Manager to align room availability and sales strategies, maximizing occupancy, revenue, and room rates.
Requirements
  • 3-4 years of luxury hotel experience in an operational Department Head role.
  • Knowledge of property management systems required. Opera knowledge preferred.
  • Strong business and work ethic required.
  • Candidates with a degree in hospitality, or similar, are preferred.
  • Ability to establish rapport quickly and positively is required.
  • Above average communication skills - both written and oral - are required.
  • Requires a working knowledge of Rooms division operations, policies, and standard operating procedures.
  • Strong communication, administration, and organizational skills.
  • Attention to detail and ability to multitask.
  • Ability to work irregular hours, weekends, and evenings.
  • Able to organize, delegate, and work under pressure.
  • Requires reading, writing, and oral proficiency in the English language.
What We Offer

Four Seasons Hotels Ltd offers a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.