Front Office Manager
2 weeks ago
Conrad Hotels & Resorts is seeking a highly skilled and experienced Front Office Manager to join our team at our stunning hotel in the heart of urban DC. As a Front Office Manager, you will be responsible for directing and administering Front Office operations to deliver outstanding guest service and financial profitability.
Key Responsibilities:- Manage all Front Office operations, including guest service and registration, room inventory and availability, guest service standards and initiatives, product quality, cost controls, and overall profitability.
- Monitor and develop team member performance, including supervision, scheduling, counseling, evaluations, recognition, and rewards.
- Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
- Ensure compliance with Company standards.
- Meet and greet guests, respond to guest inquiries, requests, and issues in a timely, friendly, and efficient manner, and resolve guest concerns.
- Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing, and policies, as well as knowledge of the local area and events.
- Complete audit procedures as needed.
- Recruit, interview, and train team members.
- Luxury hotel experience is required.
- OnQ expertise is a huge plus.
- Proven success in motivating a large team and problem resolution.
- Ability to drive the business forward through innovation and elevated service standards.
- Annual salary range of $60-65,000 based on applicable and specialized experience and location.
- Medical Insurance Coverage available for you and your family.
- Mental Health Resources.
- Best-in-Class Paid Time Off (PTO).
- Go Hilton travel discount program.
- Supportive parental leave.
- Matching 401(k).
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount.
- Debt-free education: Access to a wide variety of educational credentials.
- Career growth and development.
- Team Member Resource Groups.
- Recognition and rewards programs.
Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.
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Front Office Manager
3 weeks ago
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Front Office Manager
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Front Office Manager
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Front Office Manager
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Front Office Manager
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Front Office Manager
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Front Office Operations Manager
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Washington, United States Omni Hotels & Resorts Full timeOverview Shoreham Hotel Nestled in the Woodley Park neighborhood of Washington, DC, the Omni Shoreham Hotel is a true urban oasis within the Capitol City. Associates pride themselves as being a part of a historic landmark serving as host to numerous presidents, dignitaries, political events and inaugural balls. Associates can enjoy and be...
