Front Desk Coordinator
2 days ago
We are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at the Town of Jupiter Inlet Colony. As a key member of our administrative staff, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting our clinic's administrative functions.
Key Responsibilities- Provide warm and welcoming service to patients, staff, and visitors, ensuring a positive experience for all.
- Schedule appointments, reschedule appointments, and provide reminders of upcoming appointments, ensuring seamless communication with patients.
- Facilitate patient referrals and admissions by collecting patient information via phone or in-person, ensuring accurate and timely processing.
- Route telephone calls to the appropriate party, ensuring efficient communication and minimizing wait times.
- Ensure patient demographic data is always current in all applicable systems, maintaining accurate and up-to-date records.
- Coordinate patient referrals to external organizations, verifying eligibility and obtaining necessary authorizations.
- Verify patient eligibility for services with insurance carriers, ensuring compliance with regulations and policies.
- Obtain authorizations from insurance carriers and collect payments from patients where applicable, maintaining accurate financial records.
- Ensure all applicable forms are signed by patients and uploaded to patient records, maintaining confidentiality and security.
- Be a primary point of contact for patients and visitors' questions, providing answers directly or directing them to the right resource, ensuring exceptional customer service.
- File electronic and paper documents, maintaining a organized and secure filing system.
- Perform varied special projects of an administrative nature, supporting the clinic's goals and objectives.
- Work collaboratively with the Administrative Assistant to ensure all administrative duties are covered, providing coverage for the Administrative Assistant role when necessary.
- Perform other administrative duties as assigned by supervisory staff or as outlined within the Clinical Manual and its amendments or interim changes.
- High School Diploma or Associates/Bachelors degree (related experience will be considered in lieu of college degree).
- At least two years of experience in a front desk/receptionist role is preferred.
- Experience in a front desk role of a busy healthcare clinic is desired.
- Demonstrate exemplary customer service skills, even when interacting with distraught individuals.
- Must be computer-literate and have knowledge of Microsoft Office applications.
- Must possess strong interpersonal skills, with the ability to work effectively with diverse populations.
- Highly organized with an attention to detail, ensuring accuracy and efficiency in all tasks.
- Fluency in Spanish is a plus.
The physical demands of this role are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Front Desk Receptionist job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the position.
While performing the responsibilities of the Front Desk Receptionist job, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch, or crawl. Vision abilities required by this job include close vision.
Limitations and Disclaimer
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.
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