Sales & Customer Service Representative

3 weeks ago


South Windsor, Connecticut, United States Massage Envy Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Sales & Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service, promoting the value of Total Body Care, and supporting clinic flow.

Key Responsibilities:

  • Provide outstanding customer service and help everyone feel valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach

What We Offer:

  • Competitive hourly base pay, plus bonuses and commissions
  • Company-paid Essential healthcare providing annual physical, access to regular doctor or urgent care offices, a prescription drug program extended to those who regularly work at least 25 hours per week
  • Company-paid telehealth services for you and your immediate family with free urgent care prescription medications
  • Company-sponsored Connecticare plans available to those who regularly work at least 30 hours per week
  • Company $1,500 contribution to Health Savings Account for those who enroll in Connecticare HSA Major Medical plan
  • Company-sponsored dental and vision plans extended to those who regularly work at least 25 hours per week
  • Matching 401(k) retirement savings
  • Paid time off to those who regularly work at least 20 hours per week
  • Paid sick time off extended to all
  • Paid holidays to those who regularly work at least 30 hours per week
  • Employee referral bonus program
  • Employee Assistance Program
  • A flexible schedule for a better work-life balance
  • A free massage, skincare, or stretch session each month
  • 40% off products. Some exclusions apply.
  • 50% off all additional services

Requirements:

  • Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Are critical thinkers with excellent math and computer skills and the ability to multitask
  • Have great people skills and can establish positive relationships with guests
  • Are supporters of total body care with a general knowledge of massage and skin care services

Why Choose Massage Envy?

  • Trained leadership that is invested in your success
  • Award programs (like Sales Associate of the Year)
  • A caring community that strives to celebrate individuality and share knowledge

Salary: $17 - $20 per hour



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