Banking Center Manager

4 weeks ago

South Windsor, Connecticut, United States Peoples Bancorp (OH) Full time
Job Summary

We are seeking a highly skilled Banking Center Manager to lead our sales and service efforts in a fast-paced banking environment. As a key member of our team, you will be responsible for driving business growth, managing sales and service delivery, and ensuring operational excellence in our banking centers.

Key Responsibilities
  • Develop and implement business plans to achieve sales and service goals, including strategies for market share growth and customer engagement.
  • Manage all aspects of sales, service, and branch operations within budget objectives and according to department standards, bank policies, and procedures.
  • Monitor and ensure compliance with established policies and procedures, including security and risk controls.
  • Represent PeoplesBank in a professional manner, communicating effectively verbally and in writing, and promoting goodwill and generating new business through customer engagement and community outreach.
  • Directly manage the Banking Center Assistant Manager, providing guidance, coaching, and performance evaluations to achieve operational excellence, exceptional sales and service delivery, and increased associate development and engagement.
  • Use comprehensive knowledge of all bank products and services to evaluate customer needs and make appropriate recommendations to ensure customer satisfaction and a positive experience.
  • Identify opportunities for relationship retention and growth, including digital services, product options, and alternative programs.
  • Recognize relationship deepening opportunities and refer customers to internal and external business partners as appropriate.
  • Interview, select, and maintain a capable and diverse workforce, ensuring appropriate training, coaching, and development to create associate engagement, retention, and bench strength.
  • Manage team performance through motivation, monitoring, and coaching, conducting and documenting skills drills and observations, and providing feedback using established coaching practices.
  • Coach and observe team to ensure an exceptional customer experience with emphasis on relationship development, market share growth, and regulatory compliance.
  • Identify and analyze service issues, resolving them to the customer's satisfaction in accordance with bank-wide and department standards.
  • Perform overrides and make policy exceptions for individual and banking center associate transactions based on evaluation of customer relationship, and financial and reputational risk to the bank.
  • Demonstrate thorough knowledge of all PeoplesBank products and services, ensuring successful individual and team completion of Product Knowledge training.
  • Accurately complete all customer sales and service functions, including new deposit and loan account origination, account maintenance, transaction processing, and handling negotiable items.
  • Act as Safe Deposit custodian, including opening, closing, and providing access per bank guidelines.
  • Operate a cash box/recycler and serve as Vault, ATM, and/or Coin Machine custodian as needed, accurately processing entries and reconciling cash, checks, and negotiables at end of shift within Retail guidelines and performance standards.
  • Obtain and verify necessary information to complete applications, logs, BSA, and CIP forms, and any other documentation as required by policy or regulation.
  • Organize and participate in financial education and bank-at-work events at off-site locations.
  • Meet and exceed established PeoplesWealth referral goals, collaborating with PeoplesWealth representatives to establish strategies for increasing associate and customer awareness of investment products and services.
  • Complete all yearly compliance training and testing and comply with bank, federal, and state regulations, adhering to departmental and bank-wide service standards.
  • May be required to work flexible hours, including early mornings, evenings, weekends, nights, and/or holidays based on banking center needs.
Qualifications

Generally requires a four-year degree or an equivalent combination of education and experience plus one to three years of relevant experience. May require thorough knowledge of a technical or specialized field.

  • Excellent leadership and management skills.
  • Excellent sales, customer service, and interpersonal skills.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Ability to prioritize tasks, delegating when appropriate.
  • Proficient with Microsoft Office Suite or related software.

This position requires National Mortgage Licensing System (NMLS) registration, and ability to obtain said license after a period to be determined by decisionmaker. Must be able to successfully complete the registration process, which includes, but is not limited to, undergoing a criminal background and credit check and must remain in compliance with the NMLS license regulations and rules.

Above average computer skills, including Word and Excel.

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work in a fast-pace office environment. Candidate will work primarily normal business hours, but may require flexibility in schedule to accommodate business and project's needs.

While performing the duties of this job, the associate is regularly required to sit; use hands to keyboard; and to hear or talk. The associate is frequently required to stand, walk, bend, reach, grasp, and pull. The associate is occasionally required to lift, carry, kneel, crouch, and drive. Associate must have ability to focus on computer screen for long periods, ability to read detailed printouts.

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