Wichita Customer Service Representative

2 days ago


Wichita Falls, Texas, United States Mass Markets Full time
Customer Service Representative Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in Wichita. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through phone, email, and chat interactions.

Key Responsibilities:
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide product information and make recommendations to customers
  • Upsell and cross-sell products and services to customers
  • Collaborate with internal teams to resolve customer issues and improve customer satisfaction
  • Meet or exceed performance metrics and quality standards
Requirements:
  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic computer skills and proficiency in Microsoft Office
What We Offer:
  • Competitive hourly rate
  • Opportunities for career growth and advancement
  • Comprehensive training program
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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