Front Desk Representative

5 days ago


Mill Hall, Pennsylvania, United States Hampton Inn and Suites Full time
{"title": "Front Desk Agent", "description": "Job Summary

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at the Hampton Inn Lamar. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Check guests in and out, ensuring accurate information and special requests are met.
  • Communicate with all departments regarding VIPs and special needs.
  • Process guest transactions, including payments and refunds.
  • Maintain knowledge of hotel amenities and special events.
  • Promote and sell hotel programs and packages.
  • Interact with team members in a professional manner, assisting with necessary information.
  • Be knowledgeable of emergency procedures and hotel policies.
  • Maintain house bank and handle cash and checks according to hotel procedures.
  • Communicate with managers and supervisors regarding pertinent information.
  • Follow procedures for posting, charges, cashing checks, safe deposits, and refunds.
  • Solicit guest feedback via comment cards.
  • Answer phone calls in a professional manner, assisting guests with questions and directions.
Requirements
  • Must be able to speak, read, write, and understand English.
  • Requires good communication skills, both verbal and written.
  • Strong skills in mathematics for basic computations and knowledge of Microsoft Office programs.
  • Must be available to work evenings, weekends, and holidays.
  • Previous cash-handling experience preferred.
  • Organizational skills, including follow-through, problem-solving, and communication.
  • Ability to stand and walk for hours at a time.
  • Must be able to lift up to 15 pounds occasionally.
  • Requires grasping, writing, standing, sitting, walking, bending, climbing, listening, and hearing ability and visual acuity.
  • High school or equivalent education required.
", "lang_code": "en-US"}
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