Front Desk Agent

2 months ago

Fort Mill, United States Comfort Inn At The Park Mill Full time
Job DescriptionJob Description

Front Desk Agent

Overview

The Front desk Agent must be Able to respond in a professional and courteous manner to arriving guests, departing guests and in-house guests by providing accurate and timely information and services. Can responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.


Responsibilities:

  • The Front Desk Agent Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
  • Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
  • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
  • The Front Desk Agent courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Can maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
  • Must be able to operate the PBX equipment by accepting incoming calls, assisting with outgoing calls, setting up and scheduling wake-up calls and paging guests to provide guests with timely and efficient service.
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • The Front Desk Agent maintains a friendly, cheerful and courteous demeanor at all times.
  • Will performs other duties as assigned, requested or deemed necessary by management.
  • Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations.
  • Will provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel.

 

Job Requirements

Qualifications

  • High School diploma or equivalent.
  • Previous Front Desk experience, preferred nor required.
  • Comfortable handling Cash.
  • Some basic computer knowledge.
  • Pro-longed standing indoors with thermostatically climate-controlled work station
  • Must be willing to work weekends and holidays.

 

What we offer you in return for your dedication and hard work is a rewarding benefits package that includes:

Wellness:
 

  • Vacation Time (Part time and Fulltime employees are eligible)
  • Work Life balance.


Rewarding Hard Work:
 

  • Incentive based bonus program
  • Friends, family and Employee discounts within Choice hotel brand's
  • You are going to love being a part of our team And we'll pay you for new team members you refer to ANY of our locations


Career Growth:
 

  • Free in-house training program


Equal Opportunity Employer. No Relocation assistance provided.

  • Mansion Overnight Front Desk Agent

    4 weeks ago

    Dallas-Fort Worth Metroplex, United States Overnight Front Desk Agent Full time

    Job summary - • Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors. Essential Duties and Responsibilities – (Key Activities) The following are specific responsibilities and contributions critical to the successful...

  • Front Desk Agent

    2 weeks ago

    Fort Mill, United States StepStone Hospitality Full time

    Job Title: Front Desk Agent for the 3pm-11pm shift Our company is seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for customer service. As a Front Desk Agent, you will be the first point of contact for our guests, so it is important that...

  • Front Desk Agent

    2 weeks ago

    Fort Mill, United States StepStone Hospitality Inc. Full time

    Job DescriptionJob DescriptionDescription:Job Title: Front Desk Agent for the 3pm-11pm shiftOur company is seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for customer service. As a Front Desk Agent, you will be the first point of contact...

  • Front Desk Agent

    1 month ago

    Fort Mill, United States Comfort Inn At The Park Mill Full time

    Front Desk Agent Overview The Front desk Agent must be Able to respond in a professional and courteous manner to arriving guests, departing guests and in-house guests by providing accurate and timely information and services. Can responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities: ...

  • Mansion Front Desk Supervisor

    3 months ago

    Dallas-Fort Worth Metroplex, United States Front Desk Supervisor Full time

    Job summary - • Responsible for supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff. Essential Duties and Responsibilities - (Key Activities) The following are specific responsibilities and...

  • Part- Time Front Desk Agent

    3 months ago

    Fort Mill, United States StepStone Hospitality Full time

    Job Type Part-time Description We are currently seeking a PART -TIME Front Desk Agent for our property! Scheduled hours will vary weekly between Monday-Sunday. Evening shift, weekends, and holidays are required. The responsibilities of the Front Desk Agent include but are not limited to: Register and assign rooms to guests. Issue room key and escort...

  • Part- Time Front Desk Agent

    3 months ago

    Fort Mill, United States StepStone Hospitality Inc. Full time

    Job DescriptionJob DescriptionDescription:We are currently seeking a PART -TIME Front Desk Agent for our property! Scheduled hours will vary weekly between Monday-Sunday. Evening shift, weekends, and holidays are required.The responsibilities of the Front Desk Agent include but are not limited to:Register and assign rooms to guests.Issue room key and escort...

  • Front Desk Agent

    3 days ago

    Fort Mill, United States MMI Hospitality Group Full time

    Job DescriptionJob DescriptionIf you believe that first impressions can set the tone for an entire hotel stay, please keep reading.  Cambria Hotel Fort Mill has an opportunity for a Front Desk Agent.  As the Front Desk Agent, you will be responsible for providing our guests with “Southern Hospitality” throughout their stay.  The Front Desk Agent has a...

  • Front Desk Agent

    1 month ago

    Fort Lauderdale, United States Oceanskyresort Full time

    **Front Desk Agent** Fort Lauderdale, FL A Hotel Front Desk Agent is responsible for providing all of a hotels guests with an accommodating experience by coordinating amenities and responding to customer needs. **Duties and Responsibilities:** Hotel Front Desk Agents are the first point of contact for guests staying at a hotel or resort. They provide guests...

  • Front Desk Agent

    4 months ago

    Fort Lauderdale, United States Performance Hospitality Management Full time

    The Front Desk Agent is responsible for communicating with members/visitors in a highly professional manner; retaining membership, answering calls, answering member questions, and various clerical tasks as assigned. Responsibilities for guest service Agent, Front Desk

  • Hotel Front Desk Agent

    4 months ago

    Fort Lauderdale, United States Oceanskyresort Full time

    **Hotel Front Desk Agent** Fort Lauderdale, FL A Hotel Front Desk Agent is responsible for providing all of a hotels guests with an accommodating experience by coordinating amenities and responding to customer needs. **Duties and Responsibilities:** Hotel Front Desk Agents are the first point of contact for guests staying at a hotel or resort. They provide...

  • Front Desk Agent

    3 months ago

    Fort Wayne, United States Crestline Hotels & Resorts Full time

    ** Front Desk Agent** ** Front Desk Agent** This is a Part-Time position (Weekend Evenings Availablity) **Overview** The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and...

  • Front Desk Agent

    3 months ago

    Fort Myers, United States Auro Hotels Full time

    ** Front Desk Agent** **Job Category****:** Front Office **Requisition Number****:** FRONT02709 Showing 1 location **Job Details** **Description** **Residence Inn by Marriott Sanibel/Ft Myers is seeking a dynamic Front Desk Agent/Relief Night Audit for their busy hotel! Compensation is competitive based on experience. Must have open availability, including...

  • Front Desk Agent

    3 months ago

    Fort Collins, United States Hostmark Hospitality Full time

    ** Front Desk Agent** ** Courtyard Fort CollinsFort Collins, CO** As a Front Desk Agent, you will: * Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. * Welcome and serve guests in person and over the phone everyday. * Enjoy solving problems, be comfortable using a computer to check guests...

  • Front Desk Agent/Night Audit

    2 weeks ago

    Fort Lauderdale, United States Aimbridge Hospitality Full time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making Front Desk, Agent, Audit, Hospitality, Night, Operations

  • Front Desk Agent

    1 month ago

    Fort Worth, United States Oldham Goodwin Payroll LLC Full time

    Responsible for maintaining and promoting hospitality at all times; welcoming and serving our guests in a courteous, efficient, and friendly manner, both face-to-face and on the phone. Front desk agents make the first impression by extending a warm welcome, providing information about the hotel and local area, and offering our full range of hotel amenities...

  • Front Desk Lodging Agent

    4 months ago

    Mill Spring, United States Tryon Equestrian Properties LLC Full time

    Guest Service Agents are responsible for providing an exceptional welcome and departure experience to each guest. Agents also serve as resort representatives throughout the guests' stay. Guest Service Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. RESPONSIBILITIES •Process...

  • Front Desk Agent

    3 months ago

    Fort Worth, United States Omni Hotels Full time

    Location: Fort Worth Hotel As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worths exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the citys cultural centers, restaurants and nightlife. The Omni...

  • Front Desk Agent

    2 months ago

    Fort Lauderdale, United States Elwyn Full time

    As a Front Desk Associate, youll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; ch Front Desk, Agent, Part-Time, Customer Service, Hotel, Healthcare, Skills

  • Front Desk Agent

    2 months ago

    Fort Lauderdale, United States Wyndham Hotels & Resorts Full time

    ** Front Desk Agent** Location: Sunrise, FL, US Property Name: La Quinta by Wyndham Sunrise Sawgrass Mills Req Id: 14269 La Quinta by Wyndham is now seeking a Front Desk Agent to join our team at the La Quinta by Wyndham Sunrise Sawgrass Mills location in Sunrise , Florida . **Job Summary** The Guest Service Agent is responsible for providing attentive,...