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Customer Experience Representative
2 months ago
About the Role:
The Member Experience Associate is a key member of our team at AAA Northern California, Nevada & Utah. As a representative of our organization, you will be responsible for delivering exceptional service and value to our members through genuine care, personal service, and meeting their needs and expectations.
Key Responsibilities:
- Perform fundamental customer interactions that include member services and product sales
- Be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance with standard operating procedures and compliance
- Promote AAA products and services to members to achieve individual and branch goals and reinforce the value of AAA Membership
- Understand and anticipate member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs
- Develop and maintain strong relationships with members to increase value of membership with each interaction
Requirements:
- High School Diploma/GED
- 1-3 years of work experience with a preference for sales or customer service-focused positions
- Drive for Results - Focuses on desired end results; takes steps necessary to meet deliverables in on time
- Communicate Effectively - Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message
- Teamwork - Develop quality relationships with peers, leaders, and internal partners; while supporting communal focus and collaboration of Members First
Preferred Qualifications:
- Experience working with sales and service standards and goals or thresholds
- Bilingual Spanish
Work Environment:
This is primarily an office job. Physical requirements include standing, sitting, bending, and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal. Works in a variety of office environments where standing, walking, or sitting at a desk, table, or computer workstation for extending periods of time may be required.
