Rx Returns Representative

3 weeks ago


ValdeReuil, Normandie, United States Inmar Full time
Job Summary

We are seeking a highly skilled and detail-oriented Rx Returns Representative to join our team at Inmar. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing Salesforce cases, and maintaining the integrity of our databases.

Key Responsibilities
  • Maintain accurate and detailed files and records
  • Provide Tier 2 support for call center calls and escalate issues as needed
  • Assess client/vendor needs via inbound emails and Salesforce cases
  • Answer questions, overcome objections, and handle sensitive or uninformed callers
  • Interact with multiple departments to gather critical data elements and information
  • Prioritize and manage multiple tasks requiring timely follow-up and completion of projects within specified KPIs
  • Adhere to prescribed routines and practices
  • Proceed independently and carry out assignments to completion with minimal instruction
  • Load store files accurately and within specified clients' Service Level Agreement (SLA)
  • Setup clients with access to Netlink, InvoiceLink, HRM
  • Research client issues with a sense of urgency based on client priority, resourcefulness, and taking ownership of issues until completion
  • Complete all Salesforce cases assigned within specified SLA
  • Work as a team in a POD structure to provide an enhanced client experience
  • Work the Hold Report weekly
  • Maintain membership tables for clients so that EDI is correct
  • Virtual key debit memos as assigned
Requirements
  • Bachelor's Degree required
  • 1-2 years of work experience in retail/manufacturer supply chain, transactional/data processing environments, and/or complex business account services
  • Proficient in Microsoft Office Products (Word, Excel, PowerPoint), Google products, and Salesforce
Individual Competencies
  • Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues, and challenges
  • Establish Focus: Develops and communicates goals in support of the business mission
  • Analytical and Critical Thinking: Tackles problems using a logical, systematic, sequential approach
  • Communication: Gives and receives messages and information in written, oral, and visual formats
  • Collaboration: Works collaboratively with others to achieve group goals and objectives
  • Effective Execution: Translates broad conceptual understanding of the company's strategy into a tactical plan
Physical Demands
  • Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms
  • Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper
  • Occasionally required to stand, kneel or stoop, and lift and/or move up to 25 pounds
  • Regularly required to view items at an extremely close range and must be able to adjust and readjust focus
Safety

Support a safe work environment by following safety rules and regulations and reporting all safety hazards.



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