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Restaurant Operations Manager
2 months ago
We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Jim 'N Nick's Bar-B-Q. As an Assistant General Manager, you will be responsible for providing exceptional leadership and management skills to drive business results and ensure a positive guest experience.
Key Responsibilities- Ensure flawless execution of every detail, every shift, by every team member, to exceed guest expectations.
- Provide direction, coaching, training, and development for team members, including food quality, service standards, safety, and sanitation.
- Ensure all food, beverage, and service standards, policies, and procedures are adhered to.
- Partner with the General Manager to ensure financial performance of the restaurant.
- Ensure consistent execution of all systems, standards, inventory, and cost controls.
- Partner with the General Manager to create and implement plans that result in improved financial performance in all areas of the operation.
- Utilize the catering team to inspire community involvement and build sales.
- Ensure team members and manager schedules support the positive performance of the restaurant by verifying the right people in place and par levels are scheduled according to projections.
- Interview and assist in the final selection of all team members, maintaining appropriate staffing par levels.
- Partner with the General Manager to verify that all daily administration is carried out according to policy and standards.
- Proactively organize and plan work anticipating the ever-changing needs of the business.
- Communicate effectively with guests, team members, management team, and vendors.
- Respond to guest feedback promptly and ensure positive guest recovery.
- Ensure cleanliness of exterior and interior facilities and sufficient supply levels to execute responsibilities.
- Follow safety procedures and standards when operating all equipment.
- Provide a safe and professional, non-hostile, harassment-free working environment for team members.
- Ability to handle multiple priorities, work under stress, and exercise good judgment.
- High school diploma or general equivalency diploma (GED). Some college preferred.
- Minimum of three years of high-volume full-service restaurant management experience.
- Exceptional leadership and motivational skills required.
- Ability to attract, train, develop, and retain the very best team members in the industry.
- Exceptionally strong guest service focus with the ability to provide an exceptional dining experience for every guest.
- Ability to define, measure, and attain financial goals for the restaurant, with a focus on year-over-year sales growth, guest count increases, effective staffing levels, guest service measurements, cost of goods, and labor cost management.
Performs duties that require bending, lifting, reaching, and turning. Transports items and containers (weighing up to 50 lbs.). Able to stand up to 8 hours or longer if needed.
Ability to sit or stand for extended periods of time and work in a restaurant environment. Ability to lift at least 50 pounds. Ability to talk and hear, and use hands repetitively to finger, handle, feel, or operate kitchen equipment and other standard office equipment; reach with hands and arms; bend, kneel, and crouch and climb. Climbing ladder and step stool. Dexterity required for handling food items and dishes.