Customer Service Ambassador

4 weeks ago


Villa Park, Illinois, United States Planet Fitness Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness.

Key Responsibilities
  • Provide exceptional customer service to members, prospective members, and guests, ensuring a superior 'Judgement Free' experience.
  • Answer phone calls in a friendly manner and assist callers with various questions and concerns.
  • Check in members, provide tours of the club, and sign up new members, while logging amenities and communicating updates and billing issues.
  • Respond to member questions and concerns in a timely and professional manner.
  • Conduct regular cleaning of the facility, bathrooms, equipment, front desk area, and amenities.
Requirements
  • Must be 18 years of age or older.
  • Punctuality and reliability are essential.
  • Customer service experience is preferred.
  • Ability to lift 45 pounds.
  • Satisfactory background check.
What We Offer
  • Competitive hourly rate of $15.00.
  • Medical, dental, and vision insurance benefits (full-time positions only).
  • Employee Referral Bonus Program.
  • 401(k) with generous employer match.
  • Profit sharing program.
  • FREE Black Card Membership.
  • Employee discounts.
  • Employee Assistance Program (EAP).
About Us

Planet Fitness is a dynamic and growing company that values diversity, inclusivity, and employee growth. We strive to create a positive impact in our local communities through our Judgement Free Generation philanthropic initiative.

As a member of our team, you will be part of a supportive and engaging workforce that encourages professional development and fosters lasting connections with colleagues.

Join our team and be part of a brand that you can be proud of.



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