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Quality Assurance Coordinator

2 months ago

Duncan, South Carolina, United States AFL Full time


AFL is a leader in the manufacturing of top-tier fiber optic cables, connectivity solutions, and accessories, as well as providing engineering and installation services to major telecom clients globally.

Founded in 1984 with a single fiber optic cable, our company has expanded to produce thousands of products, generating over $1.5 billion in revenue and employing around 7,000 associates worldwide.

At AFL, we believe our employees are our most valuable asset. We are committed to hiring and training individuals, investing in their success and professional growth. Join us to explore your next career opportunity.

What We Provide:
Flexible time-off policy
401K Company match (up to 4% - dollar for dollar)


Professional development, training, and tuition reimbursement programs
Comprehensive medical, dental, vision, and life insurance options
Opportunities for career advancement within an industry-leading organization.

The Quality Coordinator will oversee and facilitate various quality-related activities.

Key responsibilities include managing and tracking the disposition of RMAs and returned products, overseeing off-site storage of essential quality and manufacturing documentation, and administering document control processes.

This role also involves supporting the Corrective Action (CAR) process by assisting in the investigation of potential and actual defect sources identified through customer complaints or internal assessments, containing affected products, retrieving archived production records (both electronic and hardcopy), and aiding process owners in root cause analysis and corrective action implementation.

The Quality Coordinator will conduct audits of production processes, incoming material Certificates of Analysis (COAs), and work-in-progress to ensure adherence to consistent practices and process discipline.

Additionally, this position will support the ISO 9001 internal audit program, which includes performing audits and documenting findings.

Collaboration with engineers, managers, and associates across various departments is essential, requiring professional communication skills, both verbal and written, in all interactions.

Responsibilities:
- Inspect and assess materials returned through the RMA process, monitoring NCMIRs related to product returns to ensure resolution of all action items.
- Manage the controlled document system, including verifying submitted documents against procedures and overseeing approval processes.
- Conduct audits of production processes, finished products, COAs, and work-in-progress to ensure consistent practices and process discipline. Provide objective quality assessments and present results to the Quality Manager, offering feedback to team leaders and managers.
- Investigate potential and actual defect sources identified through customer complaints or internal monitoring.
- Assist in product containment and segregation efforts.
- Utilize electronic systems and hardcopy filing systems to access historical production records to support corrective actions.
- Aid process owners in root cause identification and corrective action implementation.
- Perform ISO 9001-based internal audits and generate associated reports.
- Participate in monthly team performance meetings.
- Lead special projects as assigned by the Quality Manager and Quality Director.
- Engage in special project teams and execute initiatives to enhance current processes.
- Compile data and metrics for monthly Quality Reports and departmental meetings.

Adhere to and promote the environmental, health, and safety policies of AFL.

Personal Qualities:
- Strong oral and written communication skills, with the ability to clearly articulate issues.
- Ability to multitask effectively.
- Excellent problem-solving skills and attention to detail.
- Capacity to work independently with minimal supervision.
- Strong organizational skills to schedule and monitor work activities, adjusting as necessary to meet commitments.
- Quick learner.
- Ability to collaborate effectively with others in both individual and group settings (strong interpersonal skills).
- Positive attitude.

Qualifications:
- 5 or more years of experience in manufacturing-related industries.
- Proficient in MS Office applications.
- Availability to work beyond standard hours as needed.
- Previous quality auditing experience preferred.
- Familiarity with Oracle preferred, but not required.

AFL is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or discriminate against employees or applicants based on inquiries about, discussions of, or disclosures regarding their own pay or the pay of another employee or applicant.

However, employees with access to compensation information as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals without access to such information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.