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Member Services Director
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Lead at the La Crosse Area Family YMCA. As a key member of our staff, you will be responsible for providing exceptional service to our members, participants, and staff, while also ensuring the smooth operation of our facility.
Key Responsibilities- Member Engagement: Develop and implement strategies to engage members and participants in our facility and programs.
- Customer Service: Provide excellent service to all members, staff, volunteers, and guests, addressing concerns and resolving issues in a timely and professional manner.
- Facility Operations: Assist with the day-to-day operations of the facility, including supervising staff and volunteers, and ensuring the maintenance of a safe and clean environment.
- Leadership: Act as a lead Member Services Representative in all situations, providing guidance and support to staff and volunteers as needed.
- Communication Skills: Possess excellent communication skills, with the ability to build relationships with members, staff, and volunteers.
- Problem-Solving: Ability to address and make solid decisions in emergency situations, while maintaining a calm and professional demeanor.
- Teamwork: Demonstrate a strong commitment to teamwork, working collaboratively with staff and volunteers to achieve common goals.
- Free Y Membership: Enjoy free membership and access to our facilities and programs.
- Discounts: Receive discounts on school-age care, child care center, and other Y programs.
- Retirement Plan: Participate in our 401(k) retirement plan with a 12% match after 2 years of service.
- Benefits Package: Enjoy a comprehensive benefits package, including PTO, health, dental, life insurance, short-term disability, and long-term disability.
- Cell Phone Discount: Receive a discount on your cell phone bill.
- Paid Birthday Off: Enjoy a paid birthday off.
- Employee Assistance Program: Access to our Employee Assistance Program (EAP) for confidential support and resources.
