Retail Service Team Member

4 weeks ago


La Crosse, Wisconsin, United States Michael's Inc Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Service Team Member. As a key member of our store team, you will be responsible for providing exceptional customer service, coordinating events, and maintaining a clean and organized store environment.

Key Responsibilities
  • Provide fast and friendly customer service, helping customers find what they need and ensuring a positive shopping experience.
  • Coordinate and facilitate events, including kids' birthday parties and craft classes, to create a fun and engaging experience for guests.
  • Maintain a clean and organized store environment, including setting up and breaking down events, and ensuring all areas are tidy and well-stocked.
  • Assist with merchandise recovery and maintenance, including stocking and planogram processes.
  • Participate in daily store cleanliness activities, including sweeping, vacuuming, and dusting.
  • Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company programs.
  • Interact with customers and colleagues in a respectful and positive manner, promoting a culture of inclusivity and teamwork.
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to handle job stress and interact effectively with others, including guests of all ages and co-workers.
  • Experience working with children and children's events, with a focus on creating a fun and engaging experience.
  • Organizational skills, including the ability to prioritize tasks and manage multiple events simultaneously.
  • Physical ability to remain standing for long periods, move throughout the store, and lift heavy boxes and access high shelves.
Preferred Qualifications
  • Retail and/or customer service experience, with a focus on providing exceptional customer service.
  • Knowledge of craft supplies and materials, with a focus on custom framing and specialty framing merchandise.
  • Ability to work a flexible schedule, including nights, weekends, and early mornings.

At Michaels, we are committed to creating a positive and inclusive work environment, where all team members feel valued and supported. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.



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