Senior Customer Insights Manager

2 weeks ago

Bellaire, Texas, United States Sysco Full time
Company:
US6469 Sysco Payroll, Division of Sysco Resources Services, LLC

Zip Code:
77077

Minimum Level of Education:
Bachelor's Degree

Minimum Years of Experience:
5 Years

Employment Type:
Full Time

Travel Percentage:
0

COMPENSATION INFORMATION:

The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors.

Position Overview

The Senior Manager of Market, Customer, and Competitive Intelligence is tasked with delivering essential market, customer, and competitive insights that will guide both immediate and future strategic choices. This role involves spearheading the development of a customer planning framework that utilizes the combined outputs from the Market, Customer & Competitive Intelligence team. The ideal candidate will possess exceptional communication and analytical abilities, along with the capacity to collaborate with and influence operational teams throughout the organization to execute initiatives. Additionally, the individual must work alongside other members of the Enterprise Analytics team to create processes and tools that will foster insights to promote a Customer 1st approach at all organizational levels.

This position necessitates close collaboration with leadership, functional teams (such as merchandising, revenue management, and human resources), operational sites, specialty companies, or geographical units, as well as technology teams, depending on the specific use case.

Key Responsibilities:

Market Intelligence
  • Lead the development of innovative segmentation strategies (market maps) that drive strategic actions across the enterprise.
  • Facilitate the implementation of new market sizing and segmentation methodologies.
  • Oversee all components of Market Intelligence dashboards, from design to training for key stakeholders.
  • Champion the adoption and integration of the market map approach into the company's operational rhythm, ensuring that the tool and strategic thinking become embedded within the organization.
  • Provide strategic recommendations regarding Sysco's growth opportunities within each market segment.
Customer Intelligence
  • Direct the creation of customer planning tools and insights (in collaboration with Voice of Customer research) to inform customer prioritization and strategy.
  • Utilize customer insights and analysis of third-party data to identify which customers Sysco should target over the next 3-5 years.
  • Develop a strategic customer segmentation framework that can initially be applied to national accounts and subsequently across operating companies for priority segments (e.g., restaurants, national grocery, etc.).
  • Lead the organization-wide adoption of the customer segmentation framework.
  • Drive customer data and taxonomy initiatives in conjunction with market maps.
Competitive Intelligence
  • Facilitate the creation of an integrated competitive intelligence tool, along with training and processes.
  • Establish a continuous feedback and listening mechanism to scale and share market knowledge (in collaboration with the research director).
  • Generate sustainable insights regarding competitive financial performance.
  • Conduct regular reporting and analysis against publicly traded competitors.
  • Utilize outside-in models to comprehend how competitors generate revenue.
  • Develop a deep and ongoing understanding of competitors' value propositions to inform future Sysco offerings.
Competencies
  • Exceptional communication skills, including persuasive writing and presentation abilities.
  • Strong analytical and problem-solving skills.
  • Extensive experience in leveraging third-party data sets is advantageous.
  • Ability to comprehend and analyze competitive and customer P&Ls.
  • Experience working within a large, complex organization where cross-boundary collaboration and influence are essential for success.
  • Proven success in utilizing personal foresight and judgment to tap into and leverage unconventional intelligence sources across the industry.
  • Experience leading a team of high-performing, results-oriented professionals.
  • Self-starter with a strong ability to lead and develop a new team.
  • Strong communication and collaboration skills.
  • Analytical capability to work at an abstract level and achieve consensus.
  • Leader/doer with the ability to operate effectively and influence others in a matrix organization.
  • Experience in a startup-like environment with the ability to anticipate organizational needs, plan accordingly, and guide the team to achieve both quick wins and long-term success.
  • Professional demeanor, service orientation, strong work ethic; excellent team player.
  • Excels in ambiguous environments where the path to address a problem is not always clear or direct.
  • Approaches every problem with an outside-in perspective first and does not allow the status quo to influence analysis.
  • Technical proficiency in SQL and Tableau is a plus.
Education
  • Bachelor's degree in an analytical field (e.g., Engineering, Mathematics, Business, Economics, Market Research).
  • MBA or other advanced degree from a top-tier educational institution (preferred).
Experience:
  • 5+ years in a corporate environment or leading professional services firm in an analytical or strategic role such as Strategy, Finance, or Insights.
Attributes:
  • Intellectually curious.
  • Highly motivated, inspired overachiever.
  • Excellent communicator, listener, and collaborator.
  • Able to thrive in a dynamic environment, capable of making the ambiguous concrete.
  • Ability to think strategically while executing multiple projects on deadline.
BENEFITS INFORMATION:
For information on Sysco's Benefits, please visit.

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

  • Senior Epic Systems Analyst

    5 days ago

    Bellaire, Texas, United States Insight Global Full time

    Job Summary:We are seeking a highly skilled Senior Epic Systems Analyst to join our team at Insight Global. As a Senior Epic Systems Analyst, you will be responsible for leading the implementation and support of large-scale clinical, ancillary, and business environments within our organization.Key Responsibilities:Lead the implementation and support of Epic...

  • Senior Financial Manager

    5 days ago

    Bellaire, Texas, United States Jobot Full time

    About the Role:We are seeking a highly skilled Senior Accountant to join our team at Jobot. As a Senior Accountant, you will play a critical role in managing the corporate month-end close, preparing financial statements, and validating invoices related to corporate IT, legal, finance, and executive areas.Key Responsibilities:Manage the corporate month-end...

  • Senior Electrical Engineering Manager

    2 weeks ago

    Bellaire, Texas, United States Powell Industries Full time

    Position OverviewA Senior Electrical Engineering Manager is tasked with leading and supervising electrical engineering initiatives from inception to completion. This role requires providing technical knowledge and direction to a team of electrical engineers, ensuring that all projects are delivered punctually, within financial constraints, and adhere to...

  • Senior Project Manager/Traffic Engineer

    5 days ago

    Bellaire, Texas, United States Alliance Transportation Group, LLC Full time

    Job OverviewAt Alliance Transportation Group, LLC, we are seeking a highly skilled and experienced Senior Project Manager/Traffic Engineer to join our team in North Texas. This is an exciting opportunity to work on a variety of projects, including traffic studies, traffic impact study reviews, feasibility analyses, and construction oversight.Key...

  • Lead Epic Systems Analyst

    1 week ago

    Bellaire, Texas, United States Insight Global Full time

    Role OverviewThe Senior Epic Analyst serves as a critical link between various teams and departments, ensuring seamless communication and collaboration.Key ResponsibilitiesMentorship: Acts as a role model and mentor for team members, providing guidance and training to new or junior staff.Requirements Gathering: Facilitates sessions with relevant departments...

  • Senior Vice President of Sysco Brands

    2 weeks ago

    Bellaire, Texas, United States CLevelCrossing Full time

    Senior Vice President of Sysco Brands - Corporate - USCompany:SyscoZip Code:77077Employment Type:Full TimeTravel Percentage:Up to 25%Sysco stands as a leading $60 billion E-commerce B-to-B Food Service enterprise, delivering food and related products to a vast network of over 100,000 restaurants, businesses, healthcare facilities, and various customer...

  • Lead Epic Systems Analyst

    1 week ago

    Bellaire, Texas, United States Insight Global Full time

    Position OverviewThe role of the Senior Epic Analyst is to serve as a crucial link between various work teams and departments. This position involves facilitating team and client meetings while delivering well-structured and informative presentations.Key ResponsibilitiesMentorship: Act as a role model and mentor for team members, providing guidance through...

  • Lead Epic Systems Analyst

    1 week ago

    Bellaire, Texas, United States Insight Global Full time

    Role OverviewThe Senior Epic Analyst serves as a crucial link between various teams and departments, ensuring seamless communication and collaboration.Key ResponsibilitiesMentorship: Acts as a role model and mentor for team members, providing guidance through both formal and informal methods. May also train newly onboarded or junior staff.Requirements...

  • Senior Electrical Engineering Leader

    2 weeks ago

    Bellaire, Texas, United States Powell Industries Full time

    Position OverviewThe Senior Electrical Engineering Leader is tasked with the supervision and management of electrical engineering initiatives from initial concept through to final execution. This role demands a high level of technical knowledge and the ability to guide a team of electrical engineers, ensuring that all projects are delivered punctually,...

  • Senior Laboratory Technologist, Microbiology and Molecular

    2 weeks ago

    Bellaire, Texas, United States Memorial Hermann Health System Full time

    At Memorial Hermann Health System, we are dedicated to achieving a unified objective of providing exceptional, efficient healthcare while ensuring remarkable experiences for every individual in our community. This commitment extends to our employees, as we recognize that when our team members feel valued, heard, and cared for, they are motivated to create...

  • Senior Corporate Attorney

    3 days ago

    Bellaire, Texas, United States Jobot Full time

    Job OverviewWe are seeking a seasoned attorney to join our dynamic legal team as a Senior Corporate Attorney. This role will involve working on a variety of complex legal cases, conducting thorough research, and drafting high-quality legal documents.Key ResponsibilitiesProvide expert legal advice to clients and ensure their rights and interests are...

  • Customer Service Representative

    3 days ago

    Bellaire, Texas, United States The '401 Table & Tap Full time

    We are currently seeking a highly motivated and customer-focused individual to join our team at The '401 Table & Tap as a Delivery Driver/To-Go Associate. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring timely and accurate delivery of orders, and maintaining a clean and safe working...

  • Clinical Nurse Specialist in Utilization Management

    2 weeks ago

    Bellaire, Texas, United States Texas Children's Hospital Full time

    Utilization Management Clinical Registered Nurse (RN)Position OverviewWe are in search of a dedicated Utilization Management Clinical RN to thrive in a dynamic healthcare setting. In this role, you will be tasked with the critical responsibility of assessing inpatient admissions and outpatient interventions, ensuring appropriate authorization processes are...

  • Bilingual Customer Service Specialist

    2 weeks ago

    Bellaire, Texas, United States Retina & Vitreous of Texas Full time

    Company Overview:At Retina & Vitreous of Texas, our dedicated team of retina specialists understands the complexities of medical care and is committed to delivering personalized treatment using advanced technology in a compassionate environment. Our physicians are board-certified ophthalmologists who have completed an additional two-year fellowship in...

  • Host/Hostess - Customer Service Expert

    1 week ago

    Bellaire, Texas, United States The '401 Table & Tap Full time

    The 401 Table & Tap is seeking a skilled Host/Hostess to join our team!About the Role:We are looking for a friendly and attentive Host/Hostess to provide exceptional customer service and ensure a seamless dining experience for our guests. As a Host/Hostess, you will be the first point of contact for our customers, and your warm smile and welcoming demeanor...

  • Customer Service Team Lead

    5 days ago

    Bellaire, Texas, United States ZephyrTech Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Service Team Lead to join our Expert Team at ZephyrTech. As a key member of our team, you will be responsible for managing and organizing a team of customer service representatives, ensuring excellent service delivery to our clients in the media and publishing industry.Key...

  • Bilingual Customer Service Specialist

    1 week ago

    Bellaire, Texas, United States Retina & Vitreous of Texas Full time

    Company Overview:At Retina & Vitreous of Texas, our dedicated team of retina specialists understands the complexities of medicine and is committed to delivering personalized care to our patients. Utilizing advanced technology, we ensure a compassionate and attentive environment. Our physicians are board-certified ophthalmologists, having completed a rigorous...

  • Bilingual Customer Service Specialist

    2 weeks ago

    Bellaire, Texas, United States Retina & Vitreous of Texas Full time

    Company Overview:At Retina & Vitreous of Texas, our dedicated team of retina specialists understands that healthcare is multifaceted. We are committed to delivering personalized treatment to our patients using cutting-edge technology in a compassionate and attentive setting. Our physicians are board-certified ophthalmologists, having completed an additional...

  • Bilingual Customer Service Representative

    7 days ago

    Bellaire, Texas, United States Retina & Vitreous of Texas Full time

    Job SummaryWe are seeking a highly skilled and compassionate Bilingual Customer Service Representative to join our team at Retina & Vitreous of Texas. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our patients and ensuring their needs are met promptly and professionally.Key...

  • Director, Strategy Lead Specialty MDM

    1 week ago

    Bellaire, Texas, United States Sysco Full time

    About the RoleThis is a key leadership position within Sysco, responsible for driving the strategic direction of Master Data Management (MDM) across the organization. The successful candidate will be a seasoned project management professional with a proven track record of delivering complex projects on time and within budget.Key ResponsibilitiesDevelop and...