Field Service Specialist
2 weeks ago
We are seeking an experienced Field Service Specialist to join our team at Ametek, Inc.
Estimated Salary: $65,000 - $80,000 per year
Job Overview:
The Field Service Specialist will provide onsite calibration and certification services, repair services, and IQOQPQ for laboratory instruments and accessories. This role requires 80% or more of travel time.
Key Responsibilities:
- Repair and calibrate Brookfield laboratory instruments on-site at customer facilities.
- Perform IQOQPQ on Brookfield laboratory instruments on-site at customer facilities, as developed by sales management and sales engineers.
- Contact customers to schedule on-site field service visits.
- Instruct customers on features and benefits of higher-level Brookfield instruments that can provide enhanced testing capability, working with them to increase their understanding and use of Brookfield instrumentation, along with the appropriate analysis to match their need with the right instrument.
- Encourage the proper use and need for Brookfield Viscosity Standard Fluids for calibration purposes.
- Train customers on proper use and care of Brookfield equipment, especially as it relates to sensitivity and maintenance-related aspects.
- Repair and calibrate Brookfield laboratory instruments in the Repair area of the Lab Assembly department in the Middleboro facility as time permits.
- Completion of full cycle administrative tasks related to each service ticket.
- Maintain open communication with Production Manager.
Secondary Responsibilities:
- Support domestic training of Brookfield Export Dealer personnel as necessary or required.
- Perform other related duties as assigned or as required.
- Ability to carry 50lbs or more.
- Driver's license required.
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