Logistics Customer Support Specialist

2 weeks ago


Raleigh, North Carolina, United States OnTrac Full time
OnTrac is seeking a Logistics Support Coordinator

Are you ready to become part of a vibrant and growing organization where you can learn and contribute significantly? If you have a strong sense of empathy, enjoy helping others, thrive in a fast-paced setting, and excel at resolving issues, we encourage you to consider this opportunity.

Position Overview:

This role is essential in managing and facilitating communication among various stakeholders, including drivers, contractors, and yard staff. Key responsibilities typically involve receiving and handling inquiries from contract drivers and updating pertinent records in the system.

Key Benefits:
  • Competitive individual and group benefits
  • Medical, Dental, and Vision insurance
  • Paid Time Off including Holiday pay
  • 401(k) with company match
  • Safe and clean work environment
Essential Qualifications:
  • High school diploma or equivalent (GED)
  • Basic knowledge of Microsoft Word and Excel
  • Strong Customer Service and/or Dispatch skills
  • Ability to multitask, self-manage, and work effectively under pressure
  • Bilingual English/Spanish is highly preferred
Your Responsibilities:
  • Primarily coordinates daily independent contractor services and resolves service, routing, and delivery challenges.
  • Evaluates freight volume concerning daily independent contractor availability.
  • Compiles statistics and reports for operational purposes.
  • Acts as the primary communication liaison for independent contractor drivers.
Founded in 1986, OnTrac has become the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses.

OnTrac is proud to be an Equal Opportunity Employer

We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace.

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