Member Support Specialist
1 week ago
About the Role
This is a full-time non-exempt position that requires a minimum of 2 years of experience in a financial institution or customer service role. You will work closely with our team to resolve member inquiries, provide product information, and ensure timely and accurate processing of member transactions. In addition, you will be expected to maintain confidentiality and adhere to all regulatory guidelines and company policies.
Key Responsibilities
* Respond to member and potential member phone inquiries on membership, products, and services
* Navigate system applications as needed to resolve inquiries
* Provide timely, friendly, and accurate service in building member relationships; determine member eligibility; provide guidance to members in order to meet their financial needs
* Accurately verify, document, and process all member transactions
* Prioritize workload based on mandatory requirements and member service level agreements
* Safeguard member accounts and information for privacy and accuracy
* Resolve complaints by communicating with other departments and/or partners as needed
* Provide extraordinary service by resolving problems thoroughly
* Collaborate with team members to achieve common goals
Requirements
* Minimum of 2 years of Financial Institution or Customer Service experience
* College degree preferred or relevant work experience may be considered
* Strong analytical skills with a high degree of accuracy
* Basic computer knowledge in Microsoft environment and internet
* Positive attitude and team-oriented
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
What We Offer
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