Infrastructure Systems Analyst

1 week ago

Somerville, Massachusetts, United States Partners HealthCare Full time
About Us

At Mass General Brigham, we're committed to delivering exceptional patient care, advancing medical research, and fostering a culture of innovation and collaboration. As a leading healthcare system, we're dedicated to making a positive impact on the lives of our patients, employees, and the communities we serve.

The Opportunity

We're seeking a highly skilled and motivated Infrastructure Systems Analyst to join our team at Mass General Brigham Digital. In this role, you'll play a critical part in designing, implementing, and maintaining the infrastructure that supports our clinical and research applications. Your expertise will help us ensure the reliability, security, and scalability of our systems, enabling us to deliver high-quality patient care and advance medical research.

Key Responsibilities
  • Assist with build, mapping, and testing tasks related to Laboratory systems.
  • Provide phone, email, on-site, and off-site direct user support as required.
  • Review daily reports, assist with problem resolution in partnership with Laboratory staff.
  • Investigate, plan, implement, test, and debug operating system software.
  • Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.
  • Review daily service queues, evaluate, and triage user requests/issues.
  • Install patches/upgrade to Desktop/Office-based applications.
  • Monitor system performance and ensure all components are operating at optimal levels.
  • Provide training and documentation instructions for hardware and software operation for clinical systems.
  • Perform problem resolution and provide on-call support for computer/network systems.
  • Perform miscellaneous job-related duties as assigned.
Requirements
  • 1-3 years clinical application and/or health (allied, direct care) professional experience.
  • Familiarity with Laboratory operations a plus (LIS experience preferred).
  • Demonstrated ability to work with various software systems.
  • Bachelor's Degree in Life sciences/Computer Science/Information Technology.
Skills and Abilities
  • Required proficiency in high-performance computing and networking, both on-premises and in the cloud.
  • Required proficiency in server/virtual machine management and operating systems, specifically Linux and Windows.
  • Required proficiency in server, racking, and network configuration.
  • Required proficiency in network security and firewall configurations.
  • Strong administrative, analytical, problem-solving, written, and verbal communication, and presentation skills.
  • Thrive in an autonomous role as well as a team player within Partners IS and the hospital community at large.
  • Demonstrated ability to assimilate and understand new software.
  • Ability to understand the work environment and competing priorities.
  • Ability to plan and manage a project, its tasks, dependencies, team members, other resources, and timeline; and to prioritize and delegate accordingly.
  • Ability to provide 24x7 user support which may include direct user support in patient care areas.
  • Strong PC skills required, knowledge of PC applications, e.g., Microsoft Office Suite and Project, PowerPoint, and Visio preferred.
  • Ability to be flexible, versatile, and adaptable in day-to-day activities conducted in a multi-site environment.
  • Demonstrated commitment to delivery of high-quality customer service.
  • Ability to relate job responsibilities to hospital operations and the strategic objectives of Mass General Brigham and respective institutions.

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