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Consumer Loan Servicing Specialist or Jr.

2 months ago

Colorado Springs Colorado, United States Ent Credit Union Full time
Job Summary

The primary purpose of this position is to maintain the integrity of Ent's consumer loan portfolio through quality control and by providing superior service when fulfilling requests; enhancing member satisfaction resulting in loan retention and future loan growth.

Key Responsibilities
  • Assist members with posting product claim payments, nightly balancing for the department, consent to remove forms, and responding to loan document exceptions.
  • Service all consumer real estate loans through the phone queue or other means, including recording deeds of trust and releases electronically, providing payoff statements, and posting payoff checks.
  • Perform quality control, which includes imaging loan packets for electronic storage, verifying signatures and presence of all required documents, reviewing documents for accuracy, and making corrections as needed.
  • Maintain the consumer lending file room and adhere to Ent's internal policies and procedures as well as Federal and State regulations.
Requirements
  • Thorough understanding of document storage technologies pertaining to member loans to include Consumer Real Estate.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong attention to detail and organizational skills.
  • Excellent communication and customer service skills.