Customer Service Team Lead

10 hours ago


Garland, Texas, United States Cornerstone Chem-Dry Full time
Job Overview

The Administrative Dispatcher is the central point of contact for our clients, ensuring seamless communication and coordination between teams. As a key member of our Call Scheduling Center, you will be responsible for providing exceptional customer service, working closely with Field Technician Leaders, and assisting management with daily office operations.

Key Responsibilities
  • Be the primary point of contact for clients, embodying professionalism, courtesy, and subject matter expertise.
  • Promote and sell our full suite of services to inbound customer requests.
  • Provide support to Technicians, Field Technician Leaders, and Management.
  • Demonstrate excellent listening skills, empathy, and understanding of customer needs.
  • Suggest upgrading treatments to customers to promote revenue growth.
  • Follow-up with customer inquiries and resolve any issues promptly.
Requirements
  • Demonstrated passion for delivering exceptional customer service.
  • Effective communication skills, both internally and externally.
  • Previous dispatch experience is preferred but not required.
  • Excellent multitasking abilities and a positive attitude.
  • Knowledge of and desire to learn new technology systems.
  • Able to communicate Customer offerings and processes effectively.
What We Offer
  • A competitive salary: $45,000 - $60,000 per annum.
  • Benefits include 401(k) matching after 90 days, dental and vision insurance after 60 days, Aflac, vacation/PTO, and paid holidays.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
About Cornerstone Chem-Dry

We are a dynamic organization committed to providing top-notch service to our clients. Our mission is to fill our clients' schedules by converting callers into booked appointments and estimates. If you're a friendly, detail-oriented individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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