Customer Experience Liaison

2 weeks ago


Garland, Texas, United States McDonald's Full time
Job Title: Guest Experience Lead

About the Job: As a Guest Experience Lead at McDonald’s, you will play a vital role in delivering exceptional customer service and creating a welcoming atmosphere in our restaurants.



Responsibilities:



  • Lead the experience: Check in with guests, ensure they are enjoying themselves, and provide personalized service.


  • Be the solution: Handle guest concerns, resolve issues promptly, and exceed expectations.


  • Understand teamwork is key: Work collaboratively with your team to maintain a clean, friendly, and welcoming restaurant environment.


  • Be in the know: Offer expert insight into promotions, benefits of utilizing the McDonald’s App, and Mobile Order & Pay features.




Requirements:



  • A humble and hospitable demeanor.


  • Passion for helping and serving others (customers and fellow team members).


  • A desire to learn and grow.


  • The ability to communicate effectively and anticipate customer needs.




Equal Opportunity Employer: McDonald’s is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, or ancestry.




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