IT Support Specialist

4 days ago


South San Francisco, California, United States The Rockridge Group Full time
Job Summary

We are seeking a skilled IT Support Specialist to join our team at The Rockridge Group. As a Technical Service Representative, you will be responsible for providing technical support to customers and ensuring efficient service delivery.

About the Role

The ideal candidate will have 0-2 years of professional experience in computer hardware and peripherals, with a strong understanding of Macintosh and PC operating systems.

In this role, you will work closely with other IT technicians to respond to customer requests, prioritize tasks, and maintain accurate records.

Key Responsibilities
  • Provide technical support to customers via phone, email, or in-person.
  • Prioritize tasks based on importance and urgency.
  • Maintain accurate records of work performed and updates status as necessary.
Required Skills and Qualifications

To be successful in this role, you will need:

  • A strong understanding of Macintosh and PC operating systems.
  • Experience with computer hardware and peripherals.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and adapt to changing environments.
  • Basic knowledge of Remedy, Microsoft Excel, Microsoft Word, and Microsoft Outlook.
Estimated Salary: $55,000 - $65,000 per yearAdditional Benefits

We offer a competitive salary and benefits package, including health insurance, paid time off, and opportunities for professional growth and development.



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