IT Support Specialist

3 days ago


San Francisco, California, United States Encore Strategic Full time
Job Title: IT Support Specialist

We are seeking a highly skilled and experienced IT Support Specialist to join our team at Encore Strategic. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting issues, and ensuring that their technology needs are met.

This is a hybrid opportunity in the Bay Area of California, with a salary range of $80,000-$109,000. We offer a robust benefits package, including PTO, healthcare, dental, and 401k. Our team provides support/mentorship from supervisors and other team members, as well as opportunities for continued growth and learning.

**Job Responsibilities:**
  • Troubleshoot laptops and network connections
  • Set up new devices
  • Support employees in-person and online
  • Manage IT projects
  • Provide excellent customer service

Required Skills and Qualifications:
  • Valid license and reliable transportation
  • Minimum 4 years IT industry experience in a corporate environment supporting end users
  • Soft skills: ability to work with C-level folks, attention to detail, self-motivated
  • Experience with Office 365, Meraki, Intune, Okta
  • Excellent understanding of managing Windows systems
  • Exceptional verbal and written communication skills


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