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Senior Loan Operations Specialist
2 months ago
Enterprise Bank & Trust is dedicated to fostering entrepreneurship and enhancing community well-being. Our mission is to empower businesses of all sizes, from local coffee shops to large construction firms, ensuring their success and the prosperity of the communities we serve.
Position Title:
Senior Loan Coordinator
Role Summary:
This role is crucial for maintaining the accuracy of customer and loan data within loan applications and product packages. The Senior Loan Coordinator (Sr. LC) collaborates closely with the Relationship Manager (RM) to facilitate new loan requests, renewals, modifications, and other customer inquiries through the Bank's loan origination system. This position primarily handles complex relationships, including loans from specialized lending groups. The Sr. LC serves as the main point of contact between various internal departments such as Compliance, Deposit Operations, Loan Documentation, Loan Servicing, and Post-Closing Review. Furthermore, the Sr. LC will cultivate strong relationships with external clients and third-party vendors. Additionally, this role supports the Loan Coordinator Manager or Team Lead in training and onboarding new Loan Coordinators.
Key Responsibilities:
- Maintain a comprehensive understanding of the Bank's credit culture and provide guidance to Relationship Managers regarding any deviations from standard practices.
- Act as a resource for Relationship Managers concerning loan operations and the processing of loan requests.
- Serve as a liaison for internal departments throughout the loan process.
- Independently manage annual renewals, new loan requests, and monthly reporting tasks across all loan types.
- Ensure timely completion of daily processes, keeping pace with month-end, quarter-end, and year-end volumes.
- Input customer and loan information into the Bank's loan origination system, ensuring data integrity.
- Gather all necessary pre-closing documentation, including flood letters, title work, appraisals, and corporate searches.
- Communicate with clients, as directed by the Relationship Manager, to collect data and fulfill various customer service requests.
- Review closed loan packages to confirm that no unauthorized changes were made to loan documents.
- Process Change Memos for adjustments made to loan requests post-approval.
- Assist in recordation and collateral perfection as required.
- Monitor and help resolve exception items.
- Provide training and support to other Loan Coordinators as needed.
- Prepare monthly monitoring reports for the Unit and RM Team.
- Assist with processing daily overdrafts per RM instructions and bank policies.
- Compile and coordinate financial information from clients for the Credit Department's analysis.
- Offer backup support for other Loan Coordinators during high-volume periods.
- Participate in internal committees and task forces as requested.
- Perform additional duties as assigned.
- Exceptional written and verbal communication skills.
- Demonstrated flexibility, commitment, and sound judgment in a team-oriented environment.
- Proficient in Microsoft Office and other proprietary bank systems.
- Ability to work independently under tight deadlines with strong organizational skills.
- High school diploma or equivalent required; Associate's degree preferred.
- A minimum of 5 years of experience as a Consumer and Commercial Loan Coordinator is required.
- In-depth knowledge of C&I, CRE, and Consumer lending processes and procedures.
- Prior experience with attorney-prepared documentation is preferred.
- Proficient in using personal computers, including Microsoft Office.
- Familiarity with Bankway, Salesforce, and Google Mail.
Enterprise Bank & Trust is committed to providing equal employment opportunities and ensuring that all individuals, including those with disabilities, can participate in the workforce. We are proud to be an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, or protected veteran status.