Traffic Operations Specialist
3 weeks ago
We are a global mobility company specializing in Intelligent Transportation Systems (ITS) solutions for the transportation industry. Our cutting-edge technology facilitates high-volume transactions, customer operations, and data analytics for seamless multimodal mobility.
As a VINCI Highways subsidiary, we are committed to technical innovation and promoting a positive mobility experience for all. Our team is dedicated to delivering the highest performance and safety standards.
Job SummaryWe are seeking a skilled Traffic Operations Specialist to join our team. The successful candidate will be responsible for performing system checks, monitoring video surveillance systems, and dispatching duties. The ideal candidate will have strong data entry skills, excellent attendance, and the ability to work independently.
Key Responsibilities- Perform system checks to verify video surveillance system cameras and toll collection systems
- Monitor video monitors to locate vehicle accidents, mechanical breakdowns, or debris in the lanes
- Dispatch duties and maintain a 24-hour log of calls handled by CAS
- Hourly checks of workstations to confirm VSS cameras and toll collection systems are working
- Record traffic accidents/major incidents onto DVDs
- Prepare monthly reports related to events occurring in the 91 Express Lanes and CAS response times
- High school diploma or general education degree (GED)
- At least one (1) year of customer service experience preferred
- Strong data entry skills and excellent attendance
- Ability to work independently and follow established company procedures
The work environment is usually moderate to loud. The employee will be working and navigating on a computer and may occasionally be required to lift and/or move up to 20 pounds.
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