Kitchen Operations Coordinator

1 week ago

Bridgeport, Connecticut, United States Falcons Management Full time
About the Role

Falcons Management is seeking a highly skilled and experienced Cook to join our team. As a key member of our culinary team, you will be responsible for preparing a wide variety of foods according to recipe requirements and adhering to product sensitivities and plate presentation.

Key Responsibilities
  • Ensure that all prepared food meets Falcons Management's standard of excellence, 100% recipe adherence, and adheres to product sensitivity and plate presentation.
  • Comply with all food safety rules, laws, protocols, and regulations.
  • Place expo-ready food in the window using the appropriate zoning.
  • Keep updated on recipe changes, ensuring proper execution of recipe procedures to maintain a high quality and consistent product.
  • Keep entire kitchen clean; stocks and sets up.
  • Keep prepared and presentable food continuously moving out of the kitchen.
  • Communicate ticket times and potential problems with the service staff, kitchen staff, and management staff.
  • Complete assigned prep work for stocking and set up of station; breaks down and cleans station thoroughly.
  • Assist with Line Checks and ensures every product on assigned stations is within sensitivity guidelines and adheres to food safety.
  • Requisitions products on a timely basis.
  • Operate and maintain equipment efficiently.
  • Clean and sanitize throughout the day.
  • Ensure proper rotation of all products and stocks products to par; labels, and signs all products as needed.
Key Decisions

Influences:

  • Guest Experience
  • Following and enforcing standards of cleanliness and presentation
  • Management of inventory
Measures of Success
  • Consistently fulfills the Key Responsibilities and Accountabilities above
  • Guest satisfaction scores
  • Food quality and cost
  • Cleanliness and sanitation
Qualification Requirements
  • Must be able to perform multiple tasks, while maintaining standards, in a high volume, fast-paced environment
  • Must produce items exactly according to recipes to ensure Guest satisfaction and control food costs in a high volume, fast-paced environment
  • Must follow food handling and sanitation procedures to ensure overall safety
  • Must be able to read orders
  • Must be able to hear kitchen, window person, and/or Manager requests in the midst of loud background noise
  • Must be able to stand, move, and walk for an entire shift
  • Must be able to bend and stoop frequently
  • Must be able to lift and carry sacks and cases of up to 70 lbs., up to 20 times per shift: place these items on high shelves and in walk-in freezers
  • Must be able to work frequently in a hot and damp environment
  • Must be able to occasionally work in extremely cold temperatures in a walk-in freezer
  • Must be able to use hands 99% of the time
Competencies

Passion for the Guest

  • You actively contribute to fun, friendly, and engaging service.
  • Understands how the role impacts operations
  • Displays a caring attitude towards all Team Members and Guests
  • Contributes to the Guest experience through culinary knowledge and care
  • Displays a service attitude by providing support to those who are directly serving Guests
  • Handles special requests in a responsive, proactive, and positive manner
  • Utilizes customer feedback to provide a better Guest experience

Communication

  • Keeps the lines of communication positive, open, and productive.
  • Pays close attention to Guests' and coworkers special requests to ensure a seamless experience
  • Responds positively to conflict situations and works to find appropriate solutions
  • Keeps interactions positive and productive; avoids conveying negativity
  • Shares information with others to raise awareness of potential needs and changes
  • Listens carefully and attentively to others without judgment
  • Asks thoughtful questions to ensure proper understanding of messages being conveyed
  • Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions

Passion & Initiative

  • You keep it fun and keep up with the pace.
  • Shows Guests and Team Members that (s)he genuinely enjoys the job
  • Displays passion, energy, and pride in doing the job
  • Works with a strong sense of urgency and drive; pushes for quick, yet accurate product
  • Focuses on the way (s)he approaches a task, not just its completion
  • Takes independent action to improve existing systems and methods
  • Enthusiastically promotes the TGI Fridays brand and menu

Reliability & Accountability

  • You work hard and deliver quality results.
  • Arrives on time and ready to work dressed in adherence to the code
  • Attends all required shift meetings and is prepared to bring up any issues, questions, or concerns
  • Minimizes wastes and costs (e.g., maintains proper rotation of inventory)
  • Responds to food quality complaints by owning to situations and solving problems quickly
  • Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions

Flexibility & Stress Tolerance

  • You know that anything can and will happen and handle uncertainty in a calm, controlled manner.
  • Addresses daily challenges and obstacles with confidence and optimism
  • Easily adjusts to meet changing demands and new requests
  • Prioritizes effectively and multitasks to ensure all tasks are completed in a timely manner
  • Maintains an even-tempered demeanor, even in stressful situations
  • Responds calmly to problems and controls emotions
  • Handles him/herself in a professional manner at all times

Teamwork & Collaboration

  • You fuel an environment where everyone pitches in and gets along.
  • Recognizes the importance of working together to accomplish tasks
  • Actively promotes cooperation, respect, and acceptance of all Team Members
  • Establishes positive working relationships with all Team Members
  • Takes on additional responsibilities to ensure proper coverage during rush times
  • Reaches out to Team Members when necessary to ensure timely completion of all tasks
  • Takes advantage of opportunities to set an example for new or inexperienced Team Members

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