Sales Associate
5 days ago
A leading hardware retailer in the United States, Westlake Ace Hardware operates over 150 neighborhood stores across the country. Our company values a culture of personal and professional growth, and we are seeking individuals who share our commitment to excellence.
Job SummaryThe Sales Associate will play a critical role in delivering exceptional customer service and maintaining a clean and organized store environment. This position requires a strong work ethic, excellent communication skills, and a passion for helping others.
Key Responsibilities- Customer Service:
- Provide a positive representation of Westlake Ace Hardware to customers.
- Proactively assist customers in solving problems and addressing their needs.
- Greet customers entering and throughout the store, and thank them when finished and when they are leaving.
- Possess a friendly and outgoing demeanor, and work well with customers and associates.
- Ensure all pages and calls are answered promptly, courteously, and effectively.
- Forward any customer complaint that cannot be handled to a member of management.
- Possess strong product knowledge and knowledge of store layout and location of products.
- Assist customers throughout the store with personalized, customized service based on the premise of amazing every customer, every time.
- Store Operations:
- Assist in creating a positive, professional, and safe work environment.
- Assist with receiving, checking in, and stocking merchandise throughout the store.
- Assist with maintaining back stock levels and ensuring a clean and orderly sales floor.
- Assist with daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise area.
- Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
- Assist with merchandise resets throughout the store.
- Provide assistance to Department Specialists, such as price changes and special orders.
- Ensure signage is current throughout the store.
- Operate a forklift with proper training.
- Communicate any Store Support Center issue to General Manager for follow-up.
- Communicate any merchandising, cost control, or sales idea to General Manager.
- Participate in store meetings.
- Be professional in appearance and actions.
- Perform all other duties as assigned.
At Westlake Ace Hardware, we value a culture of excellence and are committed to incorporating our Core Values into daily decisions and interactions with others:
- SERVICE: Amaze our customers, associates, and communities by delivering on our helpful promise.
- PASSION: Show our love for the work we do, our customers, and our associates.
- RESPECT: A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company, and that every person is unique and valued.
- INTEGRITY: An authentic commitment to moral and ethical behavior.
- TEAMWORK: Together we can achieve extraordinary things.
- EXCELLENCE: A disciplined approach to achieve outstanding results through continuous improvement.
- High School or GED equivalent.
- Formal retail experience preferred.
- Ability to stand, walk, lift (up to 25lbs), and climb.
$12.00 per hour.
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