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Sales Associate

2 months ago

Wichita, Kansas, United States Westlake Hardware Full time
About Westlake Ace Hardware

A leading hardware retailer in the United States, Westlake Ace Hardware operates over 150 neighborhood stores across the country. Our company values a culture of personal and professional growth, and we are seeking individuals who share our commitment to excellence.

Job Summary

The Sales Associate will play a critical role in delivering exceptional customer service and ensuring a positive shopping experience for our customers. This includes assisting with receiving, stocking, and pricing merchandise, as well as maintaining a clean and orderly store environment.

Key Responsibilities
  • Customer Service:
    • Provide a positive representation of Westlake Ace Hardware and proactively assist customers in solving problems.
    • Greet customers entering and throughout the store, thank them when finished, and when they are leaving the store.
    • Possess a friendly outgoing demeanor and work well with customers and associates.
    • Ensure all pages and calls are answered promptly, courteously, and effectively.
    • Forward any customer complaint that cannot be handled to a member of management.
    • Possess strong product knowledge and knowledge of store layout and location of products.
    • Assist customers throughout the store with personalized, customized service based on the premise of amazing every customer, every time.
  • Store Operations:
    • Assist in creating a positive, professional, and safe work environment.
    • Assist with receiving, checking in, and stocking merchandise throughout the store.
    • Assist with maintaining back stock levels.
    • Assist with daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise area.
    • Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
    • Assist with merchandise resets throughout the store.
    • Provide assistance to Department Specialists, i.e., price changes, special orders.
    • Ensure signage is current throughout the store.
    • Operate a forklift with proper training.
    • Communicate any Store Support Center issue to General Manager for follow-up.
    • Communicate any merchandising, cost control, or sales idea to General Manager.
    • Participate in store meetings.
    • Be professional in appearance and actions.
    • Perform all other duties as assigned.
    Core Values

At Westlake Ace Hardware, we value a culture of excellence and are committed to incorporating our Core Values into daily decisions and interactions with others:

  • SERVICE: Amaze our customers, our associates, and our communities by delivering on our helpful promise.
  • PASSION: Show our love for the work we do, our customers, and our associates.
  • RESPECT: A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued.
  • INTEGRITY: An authentic commitment to moral and ethical behavior.
  • TEAMWORK: Together we can achieve extraordinary things.
  • EXCELLENCE: A disciplined approach to achieve outstanding results through continuous improvement.
Requirements
  • High School or GED equivalent.
  • Formal retail experience preferred.
  • Standing, walking, lifting (up to 25lbs), and climbing.