Sales and Customer Relations Expert

1 week ago

Waite Park, Minnesota, United States Spectrum Full time

Spectrum is seeking a skilled Sales and Customer Relations Expert to join our team. As a Sales and Customer Relations Expert, you will be responsible for selling products and services to customers in assigned non-bulk multi-dwelling units (MDU) areas/properties with 20+ doors through door-to-door solicitation, lobby events, and by building strong relationships with property managers.


Major Duties and Responsibilities:



  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Meets established objectives relative to monthly sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio
  • Solicits residential customers through door-to-door solicitation, lobby events, and by building/maintaining strong relationships with property management
  • Generates incremental revenue from existing customers by adding new/additional services
  • Responds to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved
  • Maintains a well-informed knowledge base of competitors activities throughout assigned territory; informs manager of any changing competitive pricing programs or marketing directions
  • Attends and actively contributes to sales meetings and training programs
  • Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders and sales reporting
  • Collections and accounts for funds and provides receipts according to Company policy and guidelines

Requirements:


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  • Knowledge of cold call sales skills, persuasion, and clear communication skills
  • Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
  • Ability to work outside for extended periods in any season and/or during inclement weather
  • Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
  • Valid driver's license with a satisfactory driving record within Company required standards


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Required Education:


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High School Diploma or equivalent work experience


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Preferred Qualifications:


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Knowledge of communications technologies and services, with an emphasis on data networking fundamentals


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Knowledge of cable or telecommunications services


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Experience with consumer education of products and services


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Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred, but not required.


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Working Conditions:


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Spends approximately 80% of time in outside environment for extended periods of time in any season with potential exposure to inclement weather


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Must be able to lift 10-20 pounds for 20 - 30 feet (digital boxes, etc.)


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Exposure to moderate noise levels


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Must be able to work evenings and weekends


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Variable hours: may include weekends, holidays, and split days off


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Spectrum offers a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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