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Front Desk Associate

4 weeks ago

Chicago, Illinois, United States Autograph Hotel Chicago Full time
Front Desk Agent Job Description

At Autograph Hotel Chicago, we're seeking a skilled Front Desk Agent to join our team. As a key member of our front office staff, you'll be responsible for providing exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities:

  • Greet guests warmly and efficiently, ensuring a positive first impression of our hotel.
  • Process guest arrivals and departures, handling room assignments, key cards, and other related tasks.
  • Respond to guest inquiries and resolve any issues or concerns in a professional and courteous manner.
  • Operate the hotel's computer system to manage guest information, room assignments, and other relevant data.
  • Work collaboratively with other front office staff to maintain a high level of service and ensure a smooth operation.

Requirements:

  • High school diploma or equivalent required; college degree preferred.
  • Previous hotel experience preferred, but not required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Basic math skills and accuracy when handling cash and credit transactions.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and fast-paced environment.
  • Professional development and growth opportunities.
  • A fun and supportive team environment.

If you're a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.