Problem Resolution Specialist

3 weeks ago


Lenexa, Kansas, United States Quest Diagnostics Full time
Job Summary

We are seeking a highly skilled Problem Resolution Specialist to join our team at Quest Diagnostics. In this role, you will be responsible for conducting audits of all Specimen Processing processes to ensure the department maintains high standards in quality and compliance.

The ideal candidate will have a strong understanding of laboratory processes and procedures, as well as excellent communication and problem-solving skills. If you are a detail-oriented individual who is passionate about quality and compliance, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Conduct audits of Specimen Processing processes to ensure compliance with quality and regulatory standards
  • Identify and document defects in the data entry process
  • Generate daily reports on quality to department supervisors
  • Collaborate with various departments to research and resolve issues
  • Provide feedback to supervisors and managers on problems arising
Requirements
  • High School Diploma or Equivalent
  • Minimum of 1 year of experience in a related role
  • Strong understanding of laboratory processes and procedures
  • Excellent communication and problem-solving skills
What We Offer

At Quest Diagnostics, we offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth. If you are a motivated and detail-oriented individual who is passionate about quality and compliance, we encourage you to apply for this exciting opportunity.



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