IT Support Specialist
6 days ago
We are seeking a skilled and experienced Tier 2 IT Technician to join our team at Prestige Computer Solutions LLC. As a key member of our IT support team, you will be responsible for providing advanced technical support to our clients, troubleshooting complex IT issues, and delivering exceptional service to our customers.
Key Responsibilities:
- Provide technical support to clients via phone, email, remote assistance, and onsite visits.
- Diagnose and resolve escalated IT issues related to network infrastructure, hardware, software, and cloud services.
- Manage and monitor client IT systems and networks to ensure optimal performance and uptime.
- Implement and maintain IT solutions, including server setups, configurations, and migrations.
- Perform proactive maintenance tasks, updates, and patches to prevent issues and minimize downtime.
- Collaborate with other team members to escalate and resolve complex technical issues efficiently.
- Document client configurations, troubleshooting steps, and resolutions accurately.
- Assist with IT projects and initiatives, such as system upgrades, migrations, and implementations.
Requirements:
- Proven experience as a Tier 2 IT Technician or similar role within a Managed Service Provider (MSP) environment.
- Strong technical proficiency in network infrastructure, server administration, and troubleshooting IT systems.
- Hands-on experience with Windows Server, Active Directory, Office 365, and other cloud platforms.
- Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and backup solutions.
- Excellent problem-solving skills and the ability to analyze complex technical issues.
- Exceptional communication skills and the ability to interact professionally with clients.
- Strong attention to detail and ability to prioritize tasks in a fast-paced environment.
- Relevant certifications (e.g., CompTIA Network+, Microsoft Certified Solutions Associate (MCSA), VMware Certified Professional (VCP)) are a plus.
Benefits:
- Competitive salary based on experience and skills.
- Comprehensive health benefits package.
- Paid time off (vacation, holidays, sick leave).
- Opportunities for professional development and certification training.
- Dynamic work environment with growth opportunities in the IT industry.
Prestige Computer Solutions LLC is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage applications from qualified individuals of all backgrounds.
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