Customer Service Representative

3 weeks ago


Miami, United States American Airlines Full time

Job Summary:

As a Member Services Representative at American Airlines, you will play a critical role in providing exceptional customer service to our members. Your primary responsibilities will include:

  • Loan Setup and Management: Set up new loans in the FICS servicing system, ensuring accurate and timely processing.
  • Property Tax and Insurance Support: Handle property tax and insurance policy issues, providing expert guidance to members and resolving any discrepancies.
  • Document Management: Track and log legal documents related to mortgage processing, maintaining accurate records for compliance and audit purposes.
  • Payoff Processing: Prepare and image documents for record retention, and provide requested payoffs to members, loan officers, and other lenders.
  • Account Review and Correction: Review account information with members, identify discrepancies, and request corrections as necessary.

Requirements:

To be successful in this role, you will need:

  • Excellent Communication Skills: Provide clear and concise information to members, loan officers, and other stakeholders.
  • Attention to Detail: Maintain accurate records and ensure compliance with regulatory requirements.
  • Organizational Skills: Prioritize tasks, manage multiple projects, and meet deadlines.

What We Offer:

As a Member Services Representative at American Airlines, you will have the opportunity to work in a dynamic and fast-paced environment, with a competitive salary and benefits package.



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