Food Runner and Server Assistant

4 weeks ago


Cripple Creek, Colorado, United States Bronco Billy's Casino Full time
Job Summary

As a Food Runner and Server Assistant at Bronco Billy's Casino, you will play a vital role in ensuring the smooth operation of our food service. Your primary responsibility will be to receive and assess food orders from servers and kitchen staff, verifying the correctness and completeness of orders. You will also be responsible for relaying any modifications or special instructions to the kitchen staff and prioritizing orders based on their designated sequence and customer preferences.

Key Responsibilities

Receive and assess food orders from servers and kitchen staff
Verify the correctness and completeness of orders, making certain that special requests and dietary restrictions are duly noted
Relay any modifications or special instructions to the kitchen staff
Prioritize orders based on their designated sequence and customer preferences
Oversee the plating and presentation of dishes, ensuring they align with established quality and presentation standards
Confirm that all necessary garnishes, condiments, or additional items are included with each order
Monitor the readiness of entire orders for parties and coordinate with servers to ensure prompt delivery to customers
Conduct regular quality checks on food items to ensure they meet the restaurant's standards and specifications
Address any issues or discrepancies with the kitchen staff and request necessary corrections
Ensure that food is served at the appropriate temperature and that all items on the order are complete and accurate
Acts as liaison between the front of house and back of house, maintaining continuous communication with the kitchen team to monitor the progress of food preparation
Promote effective communication and collaboration among kitchen staff, servers, and management, promptly communicating delays, changes, or challenges to all relevant parties
Transmit customer feedback, concerns, or special requests to the appropriate personnel
Collaborate with servers to address any questions or concerns related to the orders
Maintains a calm demeanor during periods of high volume
Maintain a well-organized and clean expediting station, ensuring it is stocked with necessary supplies
Uphold food safety and sanitation standards in the expediting area
Offer assistance with general cleaning and organizational tasks in the kitchen or dining area as needed

Requirements

Demonstrated hospitality or restaurant experience, preferably within a gaming environment
Demonstrated experience performing within specific deadlines or under pressure
Demonstrated experience problem solving, organizing, and prioritizing work
Demonstrated excellent customer service
One (1) or more years of recent and related hospitality or restaurant experience is preferred

Language Skills

Demonstrated effective and diplomatic oral and written communication skills using English

Physical Demands

Essential duties involve performing physical exertion, including frequent brisk walking, climbing stairs, bending, stretching, reaching, pushing, kneeling, squatting, crouching, stooping, and standing for an entire work shift with standard breaks
Essential duties may involve working in a small area with floors that may become slippery in the process of preparing food and drinks
Essential duties require lifting trays, plates, pots, pans, and other cooking utensils
Essential duties include lifting up to 30 pounds to stack, store, or move, kitchen, restaurant, or general office supplies and equipment
Essential duties involve a flexible workweek, including weekends and holidays, with additional hours routinely required

Work Environment

Essential duties involve working in a small, confined work area and with large numbers of people while primarily in an inside environment, which are frequently loud or contain high noise levels and odors
Floors may become slippery in the working environment from making beverages and the temperature may be hot or cold due to ovens and refrigeration units

Materials and Equipment Directly Used

Equipment typical of a commercial kitchen and restaurant, including trays, refrigerators, knives, spoons, forks, glasses, plates, pots, pans, pitchers, and various cleaning supplies and materials

Benefits

$17.00+ hour based on experience
Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, 401k retirement plan which includes a matching contribution after one (1) year of service, a generous paid time off program, paid transportation from Colorado Springs, Woodland Park and Pueblo, free local gym membership, tuition reimbursement, fabulous resort perks, and more

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