Medical Records Coordinator

4 weeks ago

Oak Park, Illinois, United States West Suburban Medical Center Full time
Job Summary:

West Suburban Medical Center is seeking a detail-oriented and organized Medical Records Specialist to join our team. As a Medical Records Specialist, you will be responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service.

Key Responsibilities:
  • Receive and process requests for patient health information in accordance with Resilience and Facility policies and procedures.
  • Maintain confidentiality and security with all privileged information.
  • Maintain working knowledge of Hospital and facility software.
  • Adhere to the Hospital's and Customer facilities Code of Conduct and policies.
  • Inform manager of work, site difficulties, and/or fluctuating volumes.
  • Assist with additional work duties or responsibilities as evident or required.
  • Consistent application of medical privacy regulations to guard against unauthorized disclosure.
  • Responsible for managing patient health records.
  • Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
  • Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
  • Ensures medical records are assembled in standard order and are accurate and complete.
  • Creates digital images of paperwork to be stored in the electronic medical record.
  • Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
  • Answering of inbound/outbound calls.
  • May assist with patient walk-ins.
  • May assist with administrative duties such as handling faxes, opening mail, and data entry.
  • Must meet productivity expectations as outlined at specific site.
  • May schedule pick-ups.
  • Other duties as assigned.

Requirements:
  • High School Diploma or GED.
  • Ability to commute between locations as needed.
  • Able to work overtime during peak seasons when required.
  • Basic computer proficiency.
  • Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
  • Professional verbal and written communication skills in the English language.
  • Detail and quality oriented as it relates to accurate and compliant information for medical records.
  • Strong data entry skills.
  • Must be able to work with minimum supervision responding to changing priorities and role needs.
  • Ability to organize and manage multiple tasks.
  • Able to respond to requests in a fast-paced environment.

Preferred Qualifications:
  • Experience in a healthcare environment.
  • Previous production/metric-based work experience.
  • In-person customer service experience.
  • Ability to build relationships with on-site clients and customers.
  • Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

Work Conditions and Physical Demands:
  • To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
  • Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions.
  • Must have the ability to stand and sit frequently throughout an eight-hour period, reach horizontally and vertically for overhead use.
  • Must be able to use a telephone or headset equipment.
  • Incumbent must be able to lift 20 lbs., perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions.
  • Reasonable accommodations are available to qualified individuals with disabilities.
  • Low to no travel required.

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