Facilities Service Desk Specialist

2 weeks ago


St Louis, Missouri, United States ServiceSource Full time
Job Summary

We are looking for an experienced Operations Support Associate to join our team. As a key member of our Operations Support team, you will be responsible for performing Facilities Service Desk functions at our National Campus West contract in St. Louis and Arnold, MO. Your primary duties will include receiving and processing work requests, entering information into the Integrated Workplace Management System (IWMS), completing work requests and preventive maintenance requests, and providing effective customer service to achieve customer satisfaction.

Key Responsibilities

• Receive and process work requests in accordance with contract standards

• Enter information into IWMS

• Complete work requests and preventive maintenance requests by entering all required data into IWMS

• Scan and attach notes, invoices, and reports to work requests and preventive maintenance requests in IWMS

• Provide follow-up customer service satisfaction calls

Requirements

• Two years of direct experience with customer service and/or data entry

• High school diploma or state certified equivalent

• Ability to obtain and maintain a Top Secret/SCI government security clearance with polygraph

About Us

ServiceSource is a leading nonprofit disability resource organization with programs and operations in 12 states and the District of Columbia. We strive to foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive.

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