Customer Service Representative Extraordinaire
4 weeks ago
At Educational Federal Credit Union, we're committed to providing our members with exceptional service and support. As a Customer Service Representative Extraordinaire, you'll play a vital role in helping us achieve this goal.
About the Role
We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative Extraordinaire. In this role, you'll be responsible for providing top-notch service to our members by assisting with a wide range of deposit and loan transactions, resolving issues efficiently, and identifying opportunities to promote our products and services.
Key Responsibilities
- Transaction Processing: You'll be responsible for processing various types of transactions for members, including cash and non-cash deposits, withdrawals, loan payments, transfers, and more.
- Member Account Services: You'll provide members with access to their safe deposit boxes, complete necessary documentation, and assist with Online Banking setup.
- Product Knowledge: You'll have a deep understanding of our credit union's products and services and be able to discuss their features and benefits with members.
- Member Engagement: You'll strive to maximize every member interaction as an opportunity to identify their needs and make personalized referrals.
- Team Collaboration: You'll work closely with your team to ensure seamless branch operations and actively participate in team meetings and daily huddles to share ideas and insights.
Benefits and Perks
We're proud to offer a comprehensive benefits package, including paid holidays, sick and personal time, vacation, tuition reimbursement, 401K matching, and more. As a valued employee, you'll also enjoy the satisfaction of working for a mission-driven organization that's dedicated to serving our community.
What We're Looking For
We're seeking a highly motivated and customer-focused individual with excellent communication and problem-solving skills. If you're passionate about delivering exceptional service and have a strong desire to make a positive impact, we encourage you to apply.
Estimated Salary: $45,000 - $55,000 per year
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