Sales Support Professional

1 week ago


New York, New York, United States Housing Works Full time

We are seeking a highly motivated Sales Support Professional to join our team. As a key member of our e-commerce support team, you will be responsible for providing top-notch customer service via email and phone, processing refunds and returns, and maintaining a high level of quality control.

About the Role
  • Monitor and respond to all online sales customer emails and phone calls within 24 hours (or 48 hours on weekends)
  • Process refunds and returns, including examining returned books and relisting online if appropriate
  • Perform quality control on all books uploaded and spot-check 5% of orders placed on shelves

Compensation: $17/hour

Housing Works offers a comprehensive benefits package, including three healthcare plans, PTO, and educational benefits.



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