Service Operations Representative

2 months ago

Salt Lake, Utah, United States GTSC Talent Solutions Full time
Position Overview
GTSC Talent Solutions is expanding our Customer Support Division

Are you interested? Continue reading...

The Customer Service Representative plays a crucial role in providing operational assistance for the Veterans Experience Office's leading Contact Center. In this capacity, you will guide callers to appropriate resources to resolve inquiries, concerns, and grievances. Calls will come from a diverse range of individuals, including Veterans and their families or representatives.

GTSC Talent Solutions offers front-line customer service roles supporting the Veterans Experience Office at the U.S. Department of Veterans Affairs.

Currently, our team is working remotely; however, you must be prepared to work onsite as needed.

If you are dedicated to assisting others, possess empathy, and excel in communication,

we invite you to support our Veterans.

At GTSC Talent Solutions, you will receive:
  • $17.20 per hour
  • 11 Paid Holidays
  • Comprehensive Medical, Dental, and Life Insurance at no cost
KEY FUNCTIONS AND RESPONSIBILITIES:
  • Comprehend and articulate Department of Veterans Affairs (VA) services or procedures
  • Pose clarifying questions to identify complex or ambiguous requests for VA services and information
  • Accurately document call details and other service requests within an expected timeframe
  • Select suitable VA services to fulfill the specific needs of customers
  • Establish and maintain effective communication and working relationships with VA personnel, external agencies, and the public
  • Utilize a multi-screen computer system, including a Customer Relationship Management (CRM) application
  • Uphold confidentiality and privacy of callers
  • Organize and prioritize multiple tasks efficiently
Qualifications

ESSENTIAL QUALIFICATIONS:
  • Minimum of six months of experience in a customer service setting
  • Ability to connect to High-Speed Internet (no Wi-Fi) with at least 25 Mbps download and 10 Mbps upload speeds
  • Capable of providing a work-from-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distractions
  • Ability to perform under pressure, including managing escalating or challenging calls calmly and effectively
  • Capability to think critically and offer additional solutions to issues
  • Detail-oriented with strong organizational and time-management abilities
  • Excellent verbal, interpersonal, and written communication skills
  • Familiarity with military and veteran community programs is advantageous
  • U.S. Military Veterans or family members of Veterans will receive additional consideration
  • Ability to pass a federal NACI background check; must be a U.S. Citizen or Green Card Holder
  • Proof of eligibility to work in the United States
GTSC Talent Solutions prioritizes U.S. Military Veterans and their family members.

Benefits

Benefits for full-time employees include:
  • Health, Dental, and Vision Insurance
  • Generous vacation and holiday leave
  • Flexible Spending Account (medical and dependent)
  • Group Life Insurance
  • Short/Long-term Disability
  • Tuition assistance and/or professional development training


GTSC Talent Solutions is an equal opportunity employer committed to recruiting, hiring, and promoting qualified individuals from diverse backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental, or sensory disability; sexual orientation; gender identity; or any other basis protected by federal, state, or local law.

GTSC Talent Solutions is dedicated to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please inform us how we can assist you.

GTSC Talent Solutions participates in the E-Verify program as required by law.

  • Claims Customer Service Representative

    4 weeks ago

    Salt Lake, Utah, United States Southwest Service Administrators Inc Full time

    Job Title: Claims Customer Service RepresentativeSouthwest Service Administrators Inc is seeking a highly skilled Claims Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving complex issues, and ensuring timely and accurate processing...

  • Tow Truck Operator/Customer Service Representative

    3 days ago

    Salt Lake, Utah, United States GLOBAL PARKING SYSTEMS - SALT LAKE Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Tow Truck Operator/Customer Service Representative to join our team at GLOBAL PARKING SYSTEMS - SALT LAKE. As a key member of our ground transportation team, you will be responsible for providing exceptional customer service and ensuring the safe and efficient operation of our tow trucks.Key...

  • Desktop Support Specialist in Salt Lake City

    2 weeks ago

    Salt Lake, Utah, United States Virtual Service Operations Full time

    OpportunityVirtual Service Operations is seeking a highly motivated and career-driven individual to join our growing team as a Desktop Support Specialist in Salt Lake City, Utah.This role offers a unique opportunity to work in a heterogeneous Microsoft Windows and RedHat Enterprise Linux environment, providing IT systems desktop administration and end-user...

  • Customer Service Representative

    2 weeks ago

    Salt Lake, Utah, United States Domino's Pizza LLC Full time

    Domino's East 3300 South Job OpportunityWe are seeking a skilled Customer Service Representative to join our team at Domino's East 3300 South. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our store.Key Responsibilities:Greet customers and provide a...

  • Customer Service Representative

    3 days ago

    Salt Lake, Utah, United States BBSI Full time

    Key Responsibilities: As a Front Office/Customer Service Representative at BBSI, you will be responsible for providing exceptional customer service to our clients. This includes recommending products, taking orders from walk-in customers, and utilizing advanced working knowledge of 10-key data entry. You will also work with vendors to ensure smooth...

  • Desktop Support Specialist in Salt Lake City

    3 days ago

    Salt Lake, Utah, United States Virtual Service Operations Full time

    Job Summary:We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Salt Lake City. As a key member of our Virtual Service Operations team, you will provide IT systems desktop administration in a heterogeneous Microsoft Windows and RedHat Enterprise Linux environment.Responsibilities:Provide end-user...

  • Tow Truck Operator/Customer Service Representative

    2 days ago

    Salt Lake, Utah, United States Global Parking Systems LLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Tow Truck Operator/Customer Service Representative to join our team at Global Parking Systems LLC. As a key member of our airport ground transportation team, you will be responsible for providing exceptional customer service to passengers, dispatching taxicabs, and operating tow trucks to...

  • Customer Service Representative

    4 weeks ago

    Salt Lake, Utah, United States Williams-Sonoma Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a representative of Williams-Sonoma, you will be responsible for providing exceptional customer service and support to our customers through various communication channels.Key...

  • Customer Service Representative

    4 weeks ago

    Salt Lake, Utah, United States U-Haul Full time

    U-Haul Customer Care Representative Job DescriptionAre you looking for a rewarding career with a company that values its employees? Do you enjoy working with customers and providing excellent service? If so, consider joining the U-Haul team as a Customer Care Representative.Job SummaryWe are seeking a highly motivated and customer-focused individual to join...

  • Customer Service Representative

    2 weeks ago

    Salt Lake, Utah, United States U-Haul Full time

    Job Title: U-Box Customer Care Representative Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a U-Box Customer Care Representative. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth transportation of U-Box...

  • Customer Service Representative

    2 days ago

    Salt Lake, Utah, United States Smith's Food and Drug Full time

    Customer Service Role OverviewAt Smith's Food and Drug, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers feel welcome and valued.Key Responsibilities:Bag groceries at checkout for customersAssist customers with loading bags into their vehiclesInform...

  • Customer Service Representative

    2 weeks ago

    Salt Lake, Utah, United States Security National Financial Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our policyholders and funeral homes, ensuring that their needs are met and exceeded.Key...

  • Desktop Support Specialist in Salt Lake City

    3 days ago

    Salt Lake, Utah, United States Virtual Service Operations Full time

    Desktop Support Role OverviewWe are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Salt Lake City, Utah.Key Responsibilities:Provide IT systems desktop administration in a heterogeneous Microsoft Windows and RedHat Enterprise Linux environmentDesktop Support AdministrationProvide end-user...

  • Customer Service Representative

    4 weeks ago

    Salt Lake, Utah, United States Security National Financial Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our policyholders and funeral homes, ensuring that their needs are met and exceeded.Key...

  • Customer Service Representative

    4 weeks ago

    Salt Lake, Utah, United States The Bowen Group Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and empathetic Customer Service Representative to join our team at The Bowen Group. As a key member of our team, you will provide exceptional customer service to Veterans and their families, ensuring that their needs are met with compassion and understanding.Job Summary:The Customer...

  • Customer Service Representative

    3 weeks ago

    Salt Lake, Utah, United States The Bowen Group Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and empathetic Customer Service Representative to join our team at The Bowen Group. As a key member of our team, you will provide exceptional customer service to Veterans and their families, ensuring that their needs are met with compassion and understanding.Job Summary:The Customer...

  • Customer Service Representative

    1 week ago

    Salt Lake, Utah, United States Packaging Corporation of America Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Packaging Corporation of America. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may arise.Key ResponsibilitiesRespond to customer...

  • Route Service Representative

    3 weeks ago

    Salt Lake, Utah, United States UniFirst Full time

    Route Trainee Job DescriptionUniFirst is seeking a motivated and customer-focused Route Trainee to support our Service Department. As a Route Trainee, you will assist Route Service Representatives with loading and unloading trucks, delivering and picking up customer products, maintaining vehicle safety, and covering assigned routes when needed.Key...

  • Customer Service Representative

    1 week ago

    Salt Lake, Utah, United States Arctic Circle Inc Full time

    Arctic Circle Job DescriptionAs a Customer Service Representative at Arctic Circle, you will be responsible for: Greeting and assisting customers with their orders Operating a cash register and handling transactions accurately Maintaining the cleanliness and organization of the cashier station Answering customer inquiries and providing information about menu...

  • Customer Service Representative

    1 month ago

    Salt Lake, Utah, United States Newrest Full time

    Job SummaryThe Customer Service Representative will be responsible for engaging with business partner customers and flight crew members to address concerns, answer inquiries, and assist with operational needs. This role is essential to promoting the Newrest brand and creating positive experiences with our customers through daily interactions.Key...