Customer Experience Leader

3 days ago


Houston, Texas, United States Michaels Stores Full time
Job Description:
As a Store Operations Manager, you will be responsible for managing front-end operations and expectations. You will lead omnichannel processes, maintain store recovery standards, and deliver friendly customer service. Your key responsibilities include:
  • Assisting the Store Manager in leading adherence to Standard Operating Procedures (SOPs) and Company programs.
  • Ensuring all front-end policies and procedures are followed, achieving KPIs, and managing your team's performance.
  • Planning and leading the execution of class and in-store events.


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