Operations Manager

1 month ago


Redondo Beach, California, United States Lodging Dynamics Full time
Job Summary

We are seeking an experienced Operations Manager to join our team at Lodging Dynamics Hospitality Group. As a key member of our operations team, you will be responsible for maintaining high-quality services and products offered to guests, ensuring exceptional guest experiences, and driving hotel profits.

Key Responsibilities
  • Directly supervise and manage Front Desk and Housekeeping staff, ensuring adherence to hotel policies and operating procedures.
  • Assign duties to staff, monitor performance, and provide training to ensure maximum guest service.
  • Monitor Revenue Management systems to ensure the hotel is positioned as a market leader in RevPAR.
  • Select and assist in the selection of hotel staff, complete new hire paperwork, and conduct personnel actions.
  • Maintain accurate records, including cash flow sheets, direct bill accounts, credit card receipts, and registration cards.
  • Conduct or assist in conducting staff meetings, adhere to franchise and company procedures, and resolve guest complaints and employee issues.
  • Cover shifts in all departments as scheduled by the General Manager and correspond with group and travel agents.
  • Assist with sales and marketing efforts, maintain and implement established Emergency Procedures, and participate in the preparation of the hotel's annual budget.
Requirements
  • Associate's degree or equivalent from a two-year college or technical school, or six months to one year of related experience and/or training, or an equivalent combination of education and experience.

About Lodging Dynamics Hospitality Group

Lodging Dynamics Hospitality Group is a nationally recognized, award-winning operator of premium-brand, select service, and extended-stay hotels. Based in Provo, Utah, we provide award-winning operating services for hotels throughout the continental United States and Hawaii. For more information, visit our website.



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