Retail Customer Service Representative

6 days ago


Bountiful, Utah, United States AlphaGraphics Bountiful Full time

Job Summary

We are seeking a highly motivated and experienced customer service professional to join our team at AlphaGraphics Bountiful. As a key member of our sales and support team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships and relationships.

Key Responsibilities

  • Develop and maintain strong relationships with high-value retail clients, understanding their business needs and providing tailored solutions to meet their goals.
  • Stay up-to-date on all products and services offered by AlphaGraphics Bountiful, including pricing and promotions, to effectively communicate value to customers.
  • Collaborate with the production team to ensure timely and accurate delivery of printing, signage, and marketing materials.
  • Provide exceptional customer service, responding promptly to inquiries and resolving issues in a professional and courteous manner.
  • Work closely with customers to understand their marketing and branding needs, providing expert advice and guidance on internet and print marketing solutions.
  • Strategize with customers to develop effective marketing campaigns and promotions that drive business results.
  • Assist customers with the resolution of any problems that may arise, ensuring a high level of customer satisfaction.

Requirements

  • Excellent written and verbal communication skills, with the ability to build strong relationships with customers and colleagues.
  • Proven problem-solving and solutions-oriented approach, with a focus on delivering results-driven solutions.
  • Highly detailed and organized, with strong time management skills and the ability to prioritize multiple tasks and deadlines.
  • Basic computer software skills, with the ability to learn new software quickly and adapt to changing technology.
  • Professional customer service demeanor, with a strong focus on delivering exceptional customer experiences.
  • Highly responsive to customer needs, with a strong ability to communicate effectively and build trust with customers.
  • 2-3 years of experience in customer-facing roles, with a strong background in sales and support.
  • High School diploma or GED required, with a college education in Marketing, Communications, or Business preferred.


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