Retail Customer Service Representative
6 days ago
Job Summary
We are seeking a highly motivated and experienced customer service professional to join our team at AlphaGraphics Bountiful. As a key member of our sales and support team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships and relationships.
Key Responsibilities
- Develop and maintain strong relationships with high-value retail clients, understanding their business needs and providing tailored solutions to meet their goals.
- Stay up-to-date on all products and services offered by AlphaGraphics Bountiful, including pricing and promotions, to effectively communicate value to customers.
- Collaborate with the production team to ensure timely and accurate delivery of printing, signage, and marketing materials.
- Provide exceptional customer service, responding promptly to inquiries and resolving issues in a professional and courteous manner.
- Work closely with customers to understand their marketing and branding needs, providing expert advice and guidance on internet and print marketing solutions.
- Strategize with customers to develop effective marketing campaigns and promotions that drive business results.
- Assist customers with the resolution of any problems that may arise, ensuring a high level of customer satisfaction.
Requirements
- Excellent written and verbal communication skills, with the ability to build strong relationships with customers and colleagues.
- Proven problem-solving and solutions-oriented approach, with a focus on delivering results-driven solutions.
- Highly detailed and organized, with strong time management skills and the ability to prioritize multiple tasks and deadlines.
- Basic computer software skills, with the ability to learn new software quickly and adapt to changing technology.
- Professional customer service demeanor, with a strong focus on delivering exceptional customer experiences.
- Highly responsive to customer needs, with a strong ability to communicate effectively and build trust with customers.
- 2-3 years of experience in customer-facing roles, with a strong background in sales and support.
- High School diploma or GED required, with a college education in Marketing, Communications, or Business preferred.
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