Senior Field Service Engineer

4 weeks ago

Chelmsford, Massachusetts, United States Brooks Automation Full time
Job Description

Brooks Automation is seeking a highly skilled Senior Field Service Engineer to join our team. As a key member of our technical support team, you will be responsible for providing expert-level technical support to our customers, ensuring the proper installation, modification, repair, and preventive maintenance of our equipment and systems.

You will work closely with our customers to identify and resolve complex equipment malfunctions, and implement corrective action to ensure company and customer quality standards are met. Additionally, you may act as a Local/Shift/Site Lead to coordinate work direction for other Service Engineers and install support as needed.

This is a high-level position that requires discretion, independent judgment, and diverse problem-solving methods. You will be responsible for leading/installing/modifying/repairing/testing/upgrading/conducting preventive diagnosis/maintaining software and hardware of the equipment and systems while adhering to Brooks Automation's policies, procedures, and work direction of supervisor or shift/site lead.

You will also be responsible for interfacing with customers to ensure customer satisfaction with equipment and service levels, participating in customer operational/status meetings, and presenting on behalf of Brooks in these meetings.

Maintain a safe and clean working environment by conforming at all times to Brooks and customer's work protocols and policies. Attain Equipment Service and Operation Certification on equipment and systems as defined. Submit expected reports, such as Service and Status Reports, on all support activities as defined and expected by your manager.

Productively react to changing priorities such as Tool or Line down and escalations, and support organizational and administrative duties. Train Brooks and customer personnel in equipment operation and maintenance procedures. Mentor and train less experienced Service Engineers. Drive continuous improvement programs and projects for both customers and Brooks to resolve issues.

Initiate, evaluate, and document new processes or improvements to existing processes. Create reports, project plans, training plans, certification matrices, and other documentation as required. Present at the Customer's site or at a Brooks' office, directly to the Customer and/or with Brooks' Management.

May be required to work in a Clean Room environment wearing a full clean room suit according to customer requirements. Work performed generally will be to support a specific site, region, and/or product(s) depending upon business needs. Work schedule is to align with customer needs. Scheduling environment will be flexible to include Compressed Work Weeks (CWW), night shifts, and weekends in an individual or team basis. Must be flexible and available for on-call assignments.

Requirements
  • Associate's Degree in a technical discipline, technical Certificate, or equivalent work experience.
  • Minimum of 5 years of experience providing electro-mechanical/electronics technical support/repair service. Relevant Military technical experience/training a plus.
  • Experience with lasers and sensing devices for positioning circuitry on robotic units.
  • Experience troubleshooting microelectronics schematics and digital circuits.
  • Proficiency with PCs, Windows, and DOS-based Operating Systems.
  • Valid driver's license, good driving record, reliable mode of transportation, qualified to obtain a credit card for expenses, and able to obtain a valid passport for the term of employment.
  • Ability to lift up to 50 pounds, climb ladders, scaffoldings, and use Personal Protective Equipment.
  • Ability to work in awkward positions and in confined spaces.
  • Ability to travel, domestically and internationally as needed, and be available for specific emergency on-call work.

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