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Commercial Security Systems Technician

2 months ago

Muskegon, Michigan, United States Allied Universal® Technology Services Full time
Overview

Joining Allied Universal® Technology Services means becoming part of one of the leading security systems integrators in North America. You will develop your career in a vibrant, fast-paced, and diverse environment that merges cutting-edge technology solutions—such as electronic access control, video surveillance, alarm monitoring, emergency communications, robotics, drones, and other innovative smart technologies—with comprehensive physical security measures to protect our clients and communities.

Job Responsibilities

As a Commercial Security Systems Technician, you can expect to:

The Technician will be tasked with servicing, maintaining, repairing, and diagnosing issues related to access control systems and IP-based video surveillance technologies. This includes, but is not limited to, the following:

  • Traveling to client locations to service, repair, troubleshoot, and assess access control systems and IP-based video security technologies, including:
    • Electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems, and intercom systems.
  • Diagnosing installation issues effectively to apply the most efficient resolutions in line with company standards; ensuring compliance with applicable building codes and maintaining operability of physical security systems.
  • Documenting service-related issues for tracking purposes.
  • Demonstrating proficiency in the safe use of hand and power tools, as well as analog/digital testing equipment and CCTV testing devices.
  • Reading and interpreting electrical schematics, CAD drawings, and related documents for low voltage applications.
  • Establishing and nurturing effective working relationships with both internal and external stakeholders.
  • Providing remote diagnostic support via phone and online platforms.
  • Utilizing a company-issued vehicle to travel to client sites for service tasks.
  • Performing additional duties as assigned by Operations Management.

Required Knowledge and Skills:

  • High School Diploma, Vocational Training, or equivalent is required.
  • A minimum of 2 years of field experience is necessary.
  • Familiarity with any of the following systems is preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh, or ONSSI.
  • Possession of state-specific licensing (e.g., Class D or Alarm Installer) or the ability to obtain such a license upon hiring.
  • Understanding of Windows operating systems and overall IT network architecture.
  • A proactive and skilled individual who consistently upholds the core values of Allied Universal® Technology Services.
  • Ability to meet deadlines and thrive in a fast-paced environment with minimal supervision.
  • Strong communication skills for effective interaction with both internal and external clients.
  • Availability for scheduled on-call duties to respond to emergency service requests.
  • Excellent troubleshooting abilities, along with mechanical and electronic aptitude.
  • Capability to lift up to 50 lbs and work at heights of up to 16 feet.
  • Ability to work independently or collaboratively as part of a team.
  • Strong verbal and written communication skills.

Benefits:

  • Comprehensive medical, dental, vision, basic life, AD&D, and disability insurance.
  • Enrollment in the company’s 401(k) or Supplemental Income Plan, subject to eligibility criteria.
  • Eight paid holidays annually, five sick days, and four personal days.
  • Vacation time accrued at a rate of 3.08 hours biweekly, with unused vacation paid out only as required by law.
Closing Statement

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or any other characteristic protected by law.