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Retail Sales Supervisor

2 months ago

Brea, California, United States Express, Inc. Full time
Overview

About Express, Inc.

Express, Inc. is a prominent multi-brand fashion retailer, encompassing brands such as Express, Bonobos, and UpWest. The company operates a seamless omnichannel platform alongside both physical and online retail locations. Committed to the philosophy that style, quality, and value should coexist, Express is dedicated to empowering individuals through confidence and self-expression, supported by a vibrant styling community.

Key Responsibilities

Express is in search of a Retail Sales Supervisor.

The Sales Supervisor is responsible for overseeing operations on the sales floor and in the stockroom, while also playing a vital role in training team members and ensuring an exceptional shopping experience for customers.

Primary Duties Include:

  • Fostering and inspiring associates to reach their maximum sales potential.
  • Providing immediate coaching and training to store associates to guarantee efficient operations, superior customer service, and effective stockroom management.
  • Collaborating with Store Management to offer constructive feedback on associate performance.
  • Facilitating training for associates on store procedures, product knowledge, policies, and operational standards.
  • Implementing action plans to enhance performance outcomes.
  • Managing all facets of daily store operations.
  • Ensuring adequate associate coverage to deliver an outstanding customer experience.
  • Supervising and approving the checkout process.
  • Assisting with merchandise flow, including shipment processing, replenishment, and omni-channel operations.
  • Evaluating and monitoring the customer service provided by team members.
  • Creating effective schedules to ensure optimal associate placement.
  • Encouraging and maintaining an environment focused on delivering exceptional in-store customer experiences.
  • Resolving customer service issues effectively to achieve positive outcomes.
  • Leading by example in customer experience practices.
  • Exhibiting expert knowledge of products, company policies, promotions, and loyalty programs.
  • Providing leadership and support during product launches, visual merchandising updates, and signage placements.
  • Performing other essential functions as directed by management.
Required Experience & Qualifications
  • Education: High School Diploma or Equivalent.
  • Experience: Minimum of 1 year in a retail environment.
  • Proficient in the use of technology (iPads, registers).
  • Availability to work nights, weekends, and non-business hours.
  • Meets physical requirements for the role.
Critical Skills & Attributes
  • Prior retail experience is preferred.
  • Strong communication skills with customers, peers, and supervisors.
  • Proven track record of sales accountability.
  • Ability to collaborate effectively and work well within a team.
  • Capability to multitask and manage multiple customers and processes simultaneously.
Benefits and Compensation

Express, Inc. provides a comprehensive benefits package to support the health and long-term financial security of full-time associates, including:

  • Medical, pharmacy, dental, and vision coverage.
  • 401(k) and Roth 401(k) plans with company matching.
  • Employee merchandise discount.
  • Paid Time Off.
  • Parental leave for new parents.

Part-time associates may qualify for paid sick leave, public health emergency leave, and participation in the 401(k) and Roth 401(k) plans with company matching.

Additionally, part-time associates are eligible for an Express merchandise discount, participation in the Learn & Earn incentive program, and the option to select voluntary benefits through YouDecide.

Closing

As an equal opportunity employer, Express, Inc. does not discriminate in recruitment, hiring, or any other employment terms based on any federally, state, or locally protected characteristics. Express, Inc. only employs individuals authorized for employment in the United States and is committed to providing reasonable accommodations for individuals with disabilities.