Customer Experience Representative

3 weeks ago


Biloxi, Mississippi, United States Boyd Gaming Full time

Job Summary

As a Switchboard Operator at Boyd Gaming, you will be responsible for receiving and routing calls in a timely and professional manner. This is a crucial role that ensures seamless communication with our guests.

  • Key Responsibilities:
    • Answer incoming calls on the switchboard and direct them to the appropriate extensions or parties.
    • Greet and respond to guests' requests in a friendly and courteous manner.
    • Maintain a complete knowledge of emergency procedures and receive and log all emergency calls, directing them to the security and/or facility maintenance departments.

Requirements

  • One (1) year of experience in telephone switchboard, multi-line phone system, and/or customer service preferred.
  • Must be fluent in English, bi-lingual (Spanish) a plus.
  • Must be PC literate and able to type 30 wpm.
  • Must be detail oriented.
  • Must be able to sit for the entire shift.
  • Must be able to obtain/maintain any necessary certifications and/or licenses.

About Boyd Gaming

Boyd Gaming is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state, or local protected class.



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