Hotel Front Desk Representative

3 weeks ago


Biloxi, Mississippi, United States Boyd Gaming Full time

Hotel Front Desk Representative

At Boyd Gaming, we are committed to providing exceptional guest experiences. As a Hotel Front Desk Representative, you will play a critical role in ensuring our guests feel welcome and supported throughout their stay.

Key Responsibilities:

Guest Check-In/Check-Out
Provide friendly and efficient check-in and check-out experiences for our guests.
Guest Services
Offer general information regarding the hotel, amenities, and special events.
Room Sales
Sell rooms utilizing excellent customer service skills and yield management techniques.
Customer Complaint Resolution
Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly and professional manner.

Requirements:

High School Diploma or Equivalent
A high school diploma or equivalent is required.
Communication Skills
Ability to communicate with guests and staff in English.
Technical Skills
Knowledge of hotel key systems and ability to operate manual procedures in the event of computer failure.

We are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.



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